Assistant Director of Front Office

At Montage, It’s All Because of YOU!

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Journey

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Collaborate with the Director of Front Office, Director of Housekeeping, and Hotel Manager on all operational functions, programs, assignments, and hotel activities as deemed necessary to support the business
• Manage the day-to-day operations of the Front Office and Bell/Door teams
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Review and analyze guest engagement scores and trends in Medallia

• Review guest profiles, with the aim of creating a personalized experience
• Review daily activity, inclusive but not limited to arrivals, departures, in-house itineraries, etc. with the aim of delivering on all guest expectations
• Deliver on guests' expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You  

• You are passionate about providing exceptional service and creating memorable moments 
• You have strong communication skills and the ability to collaborate in a team environment
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves  

• 2-3 years of previous Rooms Division (Front Office and/or Housekeeping) management experience required
• Experience in a luxury hotel and/or resort required
• High School Diploma or equivalent required; Bachelor’s degree highly preferred
• Ability to multi-task in a high volume and fast paced environment

You will Enjoy  

• Free meals  
• Free uniforms and cleaning
• Ongoing community outreach events
• Hotel discounts
• Associate events throughout the year
• Healthcare benefits
• DailyPay

Physical Requirements

• Standing and exerting well-paced mobility for up to 8 hours in length
• Ability to bend, squat, and lift up to 15 pounds, including, but not limited to, luggage, guest items, and bags on a regular and continuing basis
• Ability to push and pull carts weighing up to 50 pounds on a regular and continuing basis
• Must be able to bend, stoop, squat, and stretch to fulfill tasks

At Montage, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale* for this position is $80,000 to $95,000 per year.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

Live Your Passion.  Add Your Magic.             

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.