Solutions Engineer
Skills
- Proven experience with RESTful APIs and SDK integrations
- Hands-on coding ability for integration troubleshooting and demos
- Familiarity with analytics and observability tools (Datadog, Amplitude)
- Experience using CRM/enablement tooling such as Gong and internal tooling (Pylon, Kapa)
- Knowledge of crypto, blockchain concepts, and fintech regulatory considerations
- Ability to manage multiple projects and customers simultaneously
- Strong interpersonal and customer-facing communication skills
- Experience with AI/automation to build self-service solutions
Responsibilities
- Serve as a technical consultant to prospects and customers, building trust to drive rapid implementation and adoption
- Design and implement pre- and post-sales solutions, documentation, analytics, and processes that accelerate sales and onboarding
- Optimize internal tools and data (Gong, Pylon, Kapa, Datadog, Amplitude) and AI-powered self-service to improve workflows and conversion
- Guide customer engineering teams on API and SDK implementation best practices to reduce timelines and broaden rollouts
- Triage and resolve technical issues between customers and internal product/engineering teams to maintain implementation momentum
- Manage multiple active customers/prospects, providing technical guidance and removing blockers to ensure speed-to-market
- Create industry-specific playbooks and implementation guides to accelerate onboarding and drive usage
- Identify product and process innovations from customer implementations to improve platform adoption
- Lead technical deep dives with Account Executives to overcome implementation barriers
- Monitor usage metrics and optimize conversion rates and customer value, reporting updates to stakeholders
- Travel occasionally (~monthly) for strategic customers, company meetings, or industry events
Education
- Bachelor's degree in Computer Science, Data, Engineering, or equivalent work experience
- Relevant technical or industry certifications a plus
- Practical experience in solutions engineering, solutions architecture, support engineering, or similar roles
Benefits
- Competitive salary and equity components
- Comprehensive benefits package (medical, dental, vision) - details provided during interview
- Opportunities for professional growth and development in a high-growth fintech startup
- Flexible remote work with occasional travel for strategic meetings
- Collaborative, mission-driven team and chance to influence product direction
Average salary estimate
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