Associate Director - Global Services Learning & Development

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Description

At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. 

Path/Level: 

P4

Note: Roles are posted at the lowest level of a band, however, employees should search across all levels of the band to identify all opportunities.  Employees hired on banded positions (ex: P1-P3, R1-R2, B1-B3, etc.) transfer at their current level, despite the level indicated on the job posting.  For example, if a P2 candidate is selected for a P1-P3 banded position, the candidate will remain a P2 in the new role.

Responsibilities

The Associate Director of Global Services Learning & Development acts as a strategic consultant to business partners, identifying needs, recommending performance and learning solutions, and ensuring effective, high quality learner experience. This role involves creating and managing large-scale learning strategies to improve organizational capabilities and promote compliance. It requires cross-functional collaboration to ensure alignment between learning strategies and curriculum design. Additionally, the role involves working with governance bodies, delivering effective learning solutions, and ensuring program and budget needs are addressed in business plan.

This position oversees global processes, including corporate initiative program and project management. It is directly responsible for learning strategy and support for one or more functional areas such as HR, Ethics & Compliance, Legal, Tech, Finance, and Procurement.

Learning Strategy & Performance Consultant

• Partner with senior leaders to develop strategies for identifying, prioritizing, and funding performance improvement and employee capability initiatives, ensuring alignment with quality, compliance, and ethics standards.
• Collaborate with cross-functional teams to integrate innovative technologies into existing solutions.
• Use data analytics tools to update training programs based on data-driven decision making.
• Analyze needs and create learning interventions and evaluation strategies to meet business requirements.
• Develop and communicate strategy and implementation plans for learning interventions and other related initiatives.
• Supervise and summarize progress for implemented learning interventions and other related initiatives.
• Evaluate the effectiveness of learning interventions and other related initiatives.
• Work together to enhance internal L&D processes, focusing on simplification and automation to improve outcomes for L&D and global functions.
• Provide leadership in the development and promotion of innovative learning solutions and high-quality learner experience.
• Stay abreast of the breadth of learning solutions and technology to drive and influence business partners to adopt the most effective learning methods, solutions and outcomes.
• Benchmark externally to Lilly as appropriate and drive performance improvement solutions as a result.
• Maintain linkages with professional L&D associations and other Lilly L&D groups.

Strategic Business Partnership:

• Provide leadership of critical initiatives across functions, ensuring sponsorship and delivery of results on time and within budget to meet or exceed customer expectations.
• Consult with business partners to prioritize and fund learning solutions and represent those needs during the business planning process.
• Partner with L&D leadership to prioritize learning solutions and identify integration points across functions, sites, or regions to meet business learning and performance needs.
• Appropriately influence business leadership regarding ways to use performance-based learning as a strategic lever for their organization.
• Use expertise with governance and leadership teams to influence business decisions related to developing the capabilities of personnel.
• Monitor client satisfaction to ensure the learning strategy implementation provides business value (across function and geography).
• Influence learning organization through knowledge gained from relationship with internal and external colleagues and business partners.

Manage Portfolio of Work, Curriculum Architecture, & Learning Plans

• Provide leadership of governance processes as assigned.
• Anticipate and resolve critical issue points on associated learning business problems that impact the function and associated learners.
• Lead the establishment and maintenance of the curriculum architecture.
• Stay updated with the latest advancements in AI and apply them to learning strategies, processes, and tools.
• Define qualification programs based on business requirements.
• Ensure processes are in place for effective learning plan management in assigned functions.
• Partner with others to ensure audit-readiness and interface with auditors, inspectors, regulators, legal, or outside customers on business issues as required.
• Leverage L&D systems and partner with other internal and supplier partners to prioritize and manage learning activities and requests as appropriate (including corporate initiative processes, reporting and troubleshooting).

Basic Qualifications

• Bachelor’s Degree in Human Resources/ Business Management/Instructional Design or related field.
• A minimum of 5 years of experience in Learning & Development, with demonstrated success in leading projects as well as developing & implementing strategies.
• Experience managing learning portfolios for global organizations
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Additional Skills/ Preferences

• Demonstrated program/portfolio management skills.
• Experience supporting or participating in audits and inspections
• Demonstrated ability to establish and maintain strong business relationships at leadership levels both internal to Lilly and with external collaborators.
• Demonstrated ability in communication, conflict resolution, judgment and managing ambiguity for effective results in complex, resource-constrained situations.
• Demonstrated skills in strategic thinking, leadership, and proactive strategic learning and development consultation.
• Demonstrated experience in instructional design, analysis, and evaluation, as well as inclusive design for accessibility.
• Demonstrated ability to coach others.
• Ability and willingness to challenge business leadership regarding ways to use learning interventions to most effectively meet business requirements.
• Demonstrated ability to operate broadly and at a high level, while maintaining appropriate attention to detail.
• Experience leading large scale budgets.
• Experience with L&D/SOP business processes.
• Ability to effectively partner globally.
• Ability to navigate complex, matrix-based organizations.
• Knowledge of companion systems used to implement common business and L&D processes (such as SuccessFactors, ServiceNow, Veeva).
• Strong organizational skills.
• Flexibility and creativity.
• Motivational and team-building skills.
• M.S. degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related experience/education.
• Human Performance Improvement (HPI) Certification.

Other Information

• Location: Indianapolis, IN
• Flexible role with onsite expectations of 3 days per 5 day work week
• Some travel may be required.

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Lilly may provide U.S. visa sponsorship for current employees who meet the basic qualifications of the role and, prior to applying, have confirmed U.S. visa feasibility with Lilly’s U.S. Immigration Team. Roles on the B path, S path, or that do not minimally require a bachelor’s degree are not feasible for visa sponsorship.

#WeAreLilly

Lilly is proud to offer market-competitive employee benefits designed to empower you to live your best life.  Employees may elect medical, prescription drug, dental and/or vision coverage for you and your family in one of two health plan options, enjoy best-in-class mental health support, and concierge services for orthopedic, cardiovascular, fertility care, and LGBTQ health navigation. We also support well-being with a fitness membership, health coaching, and wellness activities at no additional cost. Our retirement benefits are designed to help our employees feel secure in their financial future by including a defined benefit pension, a 401(k) match, and retiree medical coverage. We provide life and disability insurance for peace of mind and protection for you and your loved ones and paid time-off benefits to support you in life’s moments that matter including personal illness, caregiver, bereavement, and other family needs, in addition to annual paid vacation and holidays.  Lilly reserves the right to terminate or modify company-provided benefits at any time in its discretion. The company compensation structures are aligned to the location of hire. The United States pay range and benefits offering do not apply to any location outside of the United States.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly