Client Transformation Director - job 1 of 2

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. 

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Kraken - the software behind Octopus Energy Group.

Why it matters: There are singular moments in every industry where a tectonic shift reshapes the entire sector and unlocks previously unheard of possibilities. There are few industries remaining that are ripe for disruption. Those moments need leaders and the energy sector is in that moment. The disruption is happening now.

Our Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader? 

The Company

Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence.

Kraken launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimization solution to help them and their customers transition to a decarbonized future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business.

Kraken is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. 

We are tracking toward 100 million customer accounts on the platform by 2027.

The Role

The individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This is a high profile role with a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, as well as the attention of our 1000+ person Product and Engineering organization. Our ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility, while also able to maintain a detailed understanding of the complicated dependencies across multiple work streams so as to successfully coach, guide, and support our talented delivery leaders throughout the transformation.

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C-suite client executives
• Lead a  team of Client Delivery Leads across functional delivery areas
• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations 
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

• Extensive experience in Regulated Utilities (ideally in the North American market) 
• Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)
• Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation  
• Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
• Problem solver with an ability to focus conversations on the things that truly matter 
• Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes 
• Team player who can work effectively with national and global teams across Kraken
• Excellent communication and facilitation skills. You are well respected with a natural gravitas
• Client and quality focus; highly effective at building and improving customer relationships as peers 
• Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected.

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:

• Passionate about helping clients (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy) 
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world) 
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving) 
• Confident in decision-making 
• Supportive 
• Approachable and fun to work with
• Inclusive
• Resilient, working well under pressure 
• Believe in big ambitions and small egos
• Embrace the servant leadership philosophy

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible. 
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. 
• Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. 
• Modern office or co-working spaces depending on location.
• We hire a wide range of experience levels into our delivery teams. The salary range for this role in Seattle ranges on average from $200,000-$300,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. 

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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