Head of Product PMO - PXE Product Operations

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Head of Product PMO 

Why We Have This Role

We need a dedicated Project Management Lead and team to ensure the timely and high-quality delivery of strategic product roadmap features within our fast-paced Product, UX, and Engineering (PXE) organization. This role is a critical leadership role that will build a team to optimize cross-functional collaboration and proactively manage risks across complex engineering initiatives, ultimately driving predictable outcomes and strategic business growth.

How You’ll Find Success

• You are passionate about working across Product, UX and Engineering to deliver complex capabilities for customers
• You love building and managing project plans and thrive in hiring and developing the best talent to do that work on your team
• You are take the time to peek around the corners to identify risk and take ownership to rally teams to mitigate them
• You’ll focus on operationalizing best practices
• Driving alignment
• Ensuring smooth execution across the product lifecycle.

How You’ll Grow

• You’ll build a new capability within Qualtrics
• Leverage Qualtrics' rich data platform to define, track, and measure key product performance metrics, identifying trends and areas for improvement.
• Work with product analytics teams to transform data insights into actionable recommendations that guide product strategy and operational improvements.
• Provide visibility into product performance to key stakeholders, enabling informed decision-making and rapid iteration.
• Enhance strategic thinking and decision-making capabilities through data-driven initiatives.
• Build a network with senior stakeholders and industry leaders, expanding professional connections.
• Participate in high-level strategic discussions, influencing the company’s overall direction.

Things You’ll Do

• Project Portfolio Leadership:
  Own the project portfolio for the highest priority product roadmap initiatives 
• Team Leadership & Development:
  Build and lead a high-performing team of technical project managers; mentor, coach, and develop talent.
• Process & Governance:
  Define and scale agile/hybrid delivery frameworks tailored to a fast-paced SaaS environment. Establish PMO operating cadence including sprint planning, roadmap reviews, retrospectives, and risk assessments.
• Cross-Functional Execution:
  Partner with Product, Engineering, DevOps, Security, and Customer Success teams to align priorities, track milestones, and remove blockers.
• Metrics & Reporting:
• Provide regular portfolio reporting. Partner with engineering operations to define and operationalize scrum level reporting needs to support data driven progress reporting.
• Risk & Change Management:
  Proactively identify project risks and dependencies, drive mitigation plans, and manage scope changes with clear stakeholder engagement.
• Strategic Planning:
  Align project resources to strategic priorities

What We’re Looking For On Your Resume

• 10+ years of experience in technical project or program management, with at least 5 years in a SaaS environment.
• 5+ years of experience leading teams, including managers or senior ICs.
• Deep understanding of modern software development life cycles (Agile, Scrum, Kanban) and how to adapt practices at scale.
• Proven experience managing large cross-functional programs involving engineering, product, security, and infrastructure teams.
• Strong technical fluency—you can engage credibly with engineers on architecture, APIs, and technical trade-offs.
• Demonstrated success in building and scaling PMO practices in high-growth or scaling environments.
• Excellent communication, leadership, and stakeholder management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field. MBA or PMP/SAFe certification is a plus.
• Experience with tools like Jira, Confluence, Smartsheet, and Aha!
• Experience leading globally distributed teams
• Background in cloud-native architectures (AWS, Azure, GCP)
• Experience supporting InfoSec, compliance, or regulatory-driven SaaS platforms (e.g., SOC 2, HIPAA, GDPR)

What You Should Know About This Team

• This is a newly formed capability within a centralized PMO at Qualtrics. 
• Leadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.
• Integral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics.
• High influence on both product and business strategy, shaping the future direction of the EX offerings.
• Focused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement

Our Team’s Favorite Perks and Benefits

• We love the Qualtrics supplied $1800 Experience Bonus.  
• Qualtrics believes in sharing the success with a portion of compensation that is metered based on company performance.  We have a quarterly Wellness Reimbursement.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.
• In office events are hosted to celebrate holidays and special occasions (plus we have lunch provided daily!).  We are based in Seattle - with most of our Product, UX and Engineering teams - making it easy and fun to develop relationships with key stakeholders.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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