Vice President of Account Management
Skills
- Proven leadership building and scaling Account Management/Client Success organizations.
- Strong analytical instincts and experience using data to drive commercial strategy.
- Experience in B2B/platform partnerships (fintech, SaaS, or payments preferred).
- Operational rigor: playbooks, forecasting, KPIs, and lifecycle frameworks.
- Excellent executive communication and relationship management skills.
Responsibilities
- Design and scale a centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments.
- Define and implement playbooks, coverage models, KPIs, and compensation to drive retention, expansion, and renewals.
- Partner with Sales, Product, Marketing, and Operations to translate merchant insights into product and GTM strategy.
- Develop data-driven success plans, renewal and expansion forecasting, and high-impact executive reviews/QBRs.
- Introduce lifecycle management, automation, and self-service dashboards to increase AM reach and efficiency.
- Build and lead the Voice of the Customer program and a Merchant Advisory Board to prioritize partner-driven roadmaps.
- Recruit, coach, and scale a high-performing AM team blending commercial and operational expertise.
Education
- Bachelor’s degree required (business, finance, or related field preferred).
- Advanced degree (MBA) or equivalent is a plus but not required.
Benefits
- Comprehensive medical, dental, and vision coverage
- 20 PTO days plus 11 paid holidays
- 401(k) with company matching
- Student loan & tuition reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement programs
Average salary estimate
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