Customer Success Manager

At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.

Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!

Currently, we are looking for a Customer Success Manager, to join our team! This position is in-office, not remote, as we're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. You’ll work closely with customers to ensure they’re seeing value, staying engaged, and achieving their goals with our platform. You’ll play a key role in driving retention, building strong relationships, and identifying opportunities for growth. This is a great opportunity to develop your career at a fast-growing tech startup while honing valuable customer success skills. We’re looking for someone with 1–2 years of experience in a client-facing role who’s excited to make a real impact.

• Build and maintain strong relationships with key customers to drive retention, adoption, and expansion.
• Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI.
• Map product features to customer goals, uncover upsell opportunities, and promote best practices.
• Deliver impactful onboarding, training, and ongoing enablement to ensure long-term product success.
• Collaborate cross-functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs.
• Use data insights and health metrics to forecast renewals and drive proactive engagement strategies.

• Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results.
• Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction.
• Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement.
• Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training.
• Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change.
• Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships.
• Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges.
• Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle.
• Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor’s degree
• Role Schedule: 6am - 2PM PST (Subject to change)

• Comprehensive medical, dental, and vision insurance
• Unlimited paid time off (PTO), sick leaves, and paid holidays
• A pet-friendly office so your furry friends can be part of your workday
• Complimentary parking in our secure garage
• Opportunities to learn everything there is to know about tech startups and developing your CS skills
• A collaborative, dynamic, and supportive team environment