Customer Success Manager

At Coframe, we are building the world's first AI Growth Engineer. We envision a future where user interfaces aren't static code, but living organisms that adapt, evolve, and personalize themselves in real time.

Why Coframe:

• OpenAI: We're the only marketing technology company officially partnered with OpenAI. Our engineers and researchers work directly with their team to co-train a model specifically for our use case, which is a differentiator, and a testament to the technical caliber of our team.

• Top VCs: We're backed by tier-1 investors including Khosla Ventures, Nat Friedman (former GitHub CEO), and Rich Miner (Android co-founder). Joining now means getting a seat on the rocket ship before our Series A: a once-in-a-lifetime opportunity to join in the early innings.

• Badass Team: Our founder is a serial entrepreneur who previously co-founded a unicorn with Tom Brady and guest lectures AI at Stanford. Our team includes researchers from top institutions who created some of the world's most popular open-source code generation projects.

• Already Crushing It: For our first product, we built proprietary generative AI technology that enables our AI Agents to autonomously design, code, debug, and deploy A/B tests and personalization campaigns. We effectively 10x testing velocity, replacing agencies, legacy tools, and the need to pull in-house designers and engineers for testing and personalization. In the last 6 months, we have already driven $112.4M in incremental revenue for our customers.

What You'll Do:

• Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion. You're responsible for ensuring customers realize measurable ROI from Coframe.

• Drive Adoption & Value: Lead onboarding, conduct business reviews, and proactively identify opportunities to deepen product adoption and expand testing velocity across customer organizations.

• Be the Customer Champion: Serve as the voice of the customer internally—partnering with Product, Engineering, and Research to translate customer feedback into roadmap priorities.

• Expand Revenue: Identify and close upsell and cross-sell opportunities within your book of business. You'll own net revenue retention targets.

• Build the Playbook: Help define and iterate on CSM processes, success metrics, and scalable frameworks as we grow from early-stage to Series A and beyond.

You May Be A Fit If:

• 3+ years of Customer Success or Account Management experience in B2B SaaS (AI, MarTech, or Growth tools a bonus) with a track record of strong retention and expansion.

• Metrics-Obsessed: You know how to quantify customer value, build ROI narratives, and use data to drive strategic conversations with stakeholders.

• Trusted Advisor: You build deep relationships with customers and are comfortable navigating conversations with VPs of Growth, CMOs, and CPOs.

• The "Builder" Mentality: You aren't looking for a role with rigid processes already in place. You're excited to create systems from scratch and define what great customer success looks like at Coframe.

• Technical Fluency: You can speak credibly about A/B testing, conversion optimization, and AI-driven experimentation—or you're eager to get up to speed fast.

Bonus Points:

• Deep Curiosity: You have a genuine passion for AI and are excited to help customers understand how autonomous agents will transform their growth strategies.

• High Agency: You're entrepreneurial, resourceful, and have built something yourself—whether a side project, a startup, or a new function at a previous company.

Compensation

• $150,000 - $220,000 (OTE)

• Equity: Meaningful early-stage equity.

• OTE: Base + variable comp tied to retention and expansion targets.

Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.