Business Systems Manager

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

Kiddom is seeking a GTM/Business Systems Manager to own and optimize the systems that power our go-to-market (GTM) engine. This is a high-impact, cross-functional role responsible for the administration of Salesforce.com and management of our entire GTM tech stack, which includes tools like HubSpot, Qualified.com, Starbridge, Agile, Salesloft, Highspot, HelpScout, among others. 

The ideal candidate is a certified Salesforce Administrator with experience orchestrating integrated sales, marketing, and customer success systems. You'll work closely with RevOps, Marketing, Sales, and Success teams to ensure our tools are configured, connected, and enabling efficient workflows and data-driven decisions.

• Serve as the primary admin for our Salesforce instance, maintaining user roles, permissions, automation, validation rules, workflows, and integrations.
• Optimize data model, page layouts, and reporting to support sales and post-sales workflows.
• Lead ongoing system hygiene, deduplication, and data governance efforts.
• Own day-to-day operations and integration of GTM tools including but not limited to: HubSpot, Qualified.com, Starbridge, Agile, Salesloft, Highspot, HelpScout, NetSuite.
• Evaluate tool effectiveness and recommend improvements or replacements as needed.
• Ensure reliable data flow across platforms and support accurate funnel and attribution reporting.
• Partner with Sales, Marketing, Product, Operations, Customer Success, Supply Chain, and Finance to understand business needs and translate them into scalable system solutions.
• Provide training and documentation to end users.
• Develop and maintain dashboards and reports that enable leadership visibility into GTM performance.
• Manage GTM tech stack budget, licenses, and vendor relationships.
• Prioritize and manage system roadmap and backlog — balancing quick wins and strategic projects.
• Implement change management best practices for system updates and enhancements.

• 4-7 years of experience in CRM or GTM systems administration, including direct experience managing Salesforce
• Certified Salesforce Administrator (ADM-201) required
• Proven experience integrating and managing tools such as HubSpot and Salesloft
• Strong understanding of sales, marketing, and customer success processes
• Proficient in reporting and analytics tools (Salesforce Reports, Looker, or similar)
• Excellent project management, communication, and documentation skills
• Comfortable working cross-functionally and independently in a fast-paced environment
• Experience with CPQ solutions
• Familiarity with middleware/integration platforms like Zapier, Workato, or Tray.io
• Knowledge of GDPR, CCPA, and best practices around data privacy and compliance
• Previous experience in SaaS or EdTech industries

Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.

What we offer

Full time permanent employees are eligible for the following benefits from their first day of employment:

* Competitive salary

* Meaningful equity

* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance

* One Medical membership (in participating locations)

* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.

* 10 paid sick days per year (pro rated depending on start date)

* Paid holidays

* Paid bereavement leave

* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.

* Commuter and FSA plans

Equal Employment Opportunity Policy

Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.