Service Lane Manager - Lone Star Chevrolet
Company Description
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
At Lone Star Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Compensation:
- Draw / Uncapped Commission
Job Description
Summary:
The Service Lane Manager is responsible for overseeing the daily operations of the service drive, managing workflow, labor, and customer interactions to ensure an efficient, customer-focused experience. This role supports the Service Manager/Service Director in achieving department goals and maintaining high operational standards.
Duties and Responsibilities:
- Manage the service lane workflow to maximize efficiency and productivity.
- Oversee technician scheduling, work distribution, and labor cost control.
- Monitor KPIs and service drive performance, identifying areas for improvement.
- Ensure accurate and timely documentation of all service activities.
- Address customer concerns, complaints, and escalations promptly and professionally.
- Support sales of additional services and products to meet department goals.
- Conduct regular performance reviews of walk-arounds, active deliveries, and menu closes.
- Maintain compliance with safety standards, policies, and procedures.
- Collaborate with the Service Manager, Parts Manager, and other departments as needed.
- Quality-check repair orders for accuracy, warranty compliance, and dealership standards.
Qualifications
- Minimum of 3+ years of automotive dealership experience overseeing a service lane.
- Prior supervisor experience managing service operations, labor costs, and schedules.
- Strong leadership, communication, and problem-solving skills.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Preferred Qualifications:
- Chevrolet experience preferred.
Additional Information
Compensation:
- Draw / Uncapped Commission
Schedule:
- FULL TIME
- Sundays Always Off
- Saturday Availability Required
Perks & Benefits:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels, Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
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