HR Inquiries and Taskers Lead - job 1 of 2

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an HR Inquiries and Taskers Lead supporting the USAID.  The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. 

Responsibilities:

• Draft and coordinate responses to Congressional inquiries related to personnel and staffing issues.
• Support team responses to Freedom of Information Act requests, Congressional Inquiries, and Government Accountability Office Audits, amongst other external engagements. This can range from leading the drafting to advising management on response, depending on the level of sensitivity of the request.
• Lead communications with former USAID staff, including managing inquiries and developing engagement strategies.
• Coordinating standard responses to common inquiries across HR messaging platforms.
• Leading the team answering simple inquiries and directing more complex questions to the appropriate team for resolution.
• Maintain an organized system for tracking and responding to external inquiries and internal communications requests.
• Provide strategic advice to the Senior Advisor for External Relations and HR leadership on messaging and communication planning.
• Coordinate with Agency public affairs, Congressional liaison offices, and other relevant teams to ensure consistency and compliance in messaging.
• Evaluate the effectiveness of communications efforts using data analytics, surveys, and stakeholder feedback.
• Support the development of standard operating procedures (SOPs) for HR communication and customer experience activities.

• Provide writing, editing, and formatting support for memos, presentations, reports, and knowledge products.

Location: Remote, must be willing and able to be on-site in VA on a regular basis

• Bachelor’s degree in Communications, Public Administration, Human Resources, or a related field is preferred.
• Minimum of seven (7) years of progressively responsible experience in communications, human resources, or customer experience roles.
• Experience responding to high-level external inquiries such as from Congress, watchdog agencies, or press offices.
• Demonstrated experience in stakeholder engagement and client-focused service delivery.
• Strong oral and written communication skills, including the ability to write clearly for multiple audiences.
• Proven ability to manage multiple priorities and meet deadlines.
• High emotional intelligence and tact in handling sensitive information and inquiries.
• Ability to work independently and as part of a team in a virtual environment.

Clearance Requirement:

• Must be willing and able to obtain Secret clearance.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].