Civil Service Staffing Specialist II

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Civil Service Staffing Specialist II supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. The CSS Specialist 2 serves within the Human Capital Services Center (HCSC) and supports the end-to-end processing and quality assurance of personnel actions for Civil Service (CS), Foreign Service (FS), and Senior Executive Service (SES) employees at USAID. This developmental position provides an opportunity to gain progressive responsibility and authority in personnel records management, HR systems analysis, and operational support aligned to OPM, Title 5 CFR, and agency-specific regulations. The role supports compliance, reporting, customer service delivery, and workforce performance reporting.

Responsibilities:

Personnel Action Processing & Quality Assurance (50–60%)

• Conduct quality assurance reviews of electronic Official Personnel Folders (eOPFs) across a variety of employee types and pay systems.
• Analyze, validate, and correct personnel action documents to ensure compliance with OPM’s Guide to Processing Personnel Actions, FAM, and other federal requirements.
• Reconcile personnel action data with master records and address nature of action (NOA), authority code, and document coding errors.
• Participate in the development and maintenance of process documentation, including SOPs, job aids, and policy updates.
• Provide QA support for separation actions, retroactive corrections, and complex regulatory scenarios.
• Engage in meetings and briefings with stakeholders to explain HCTM’s processing positions and systemic improvements.

 Data Reporting & Trend Analysis (20%)

• Generate, interpret, and refine daily and ad hoc HR data reports (e.g., SINQ, mismatch reports).
• Identify processing discrepancies and recommend improvements to prevent recurrence.
• Collaborate with HCTM Systems teams to optimize reporting tools and build data dashboards.
• Use statistical and qualitative analysis techniques to inform decisions, improve customer service, and align with strategic staffing goals.

HR Systems & Customer Support Monitoring (20%)

• Monitor ServiceNow, Getting to Post (G2P), and other automated ticketing and personnel systems for timely and accurate case handling.
• Identify backlogs, analyze SLA compliance, and alert stakeholders of at-risk cases.
• Contribute to portfolio-level service delivery reviews in collaboration with AMS and division leads.
• Participate in project status updates, progress monitoring, and development of semi-annual performance reports.

Location: Remote, must be willing and able to be on-site in VA on a regular basis

• Education: Bachelor’s degree in Human Resources, Public Administration, Business, or a related field.

•  Experience Levels:
• 1+ years of federal HR or personnel processing experience. Basic understanding of federal HR policies, coding structure, and processing workflow.
• 3+ years of experience processing federal personnel actions with demonstrated QA skills and familiarity with automated HR systems.
• 5+ years of experience including leadership in QA initiatives, systems analysis, and resolution of complex personnel record issues.

• Knowledge of OPM personnel action coding, Title 5 CFR, and HR systems (e.g., HRConnect, G2P, ServiceNow).
• Familiarity with eOPF systems, personnel data audits, and federal retention standards.
• Competency in Excel, data extraction tools, and federal HR reporting.
• Excellent organizational, written, and interpersonal communication skills.
• Ability to work independently and as part of a collaborative QA or processing team.
• Experience in briefing management and collaborating across functional teams.

Preferred Qualifications

• USAID or foreign affairs agency HR experience.
• Completion of OPM-required career ladder training
• Familiarity with federal HR data analytics tools and project management methodologies.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].