Senior Product Manager, Consumer (US) - job 1 of 2

This position is posted by Jobgether on behalf of Gladly. We are currently looking for a Senior Product Manager, Consumer in the United States.

This role offers the chance to shape transformative consumer experiences in a cutting-edge digital platform. You will lead product strategy and execution for AI-powered consumer interactions, driving engagement, satisfaction, and operational efficiency. Collaborating closely with design, engineering, marketing, and cross-functional stakeholders, you will transform customer insights into intuitive, scalable solutions. This position requires a balance of strategic vision and hands-on execution, with the ability to navigate complex technical constraints while delivering elegant, user-centric experiences. You will play a pivotal role in guiding the evolution of consumer-facing features that impact millions of users, with the autonomy to innovate in a collaborative and dynamic environment.

Accountabilities

• Define and execute the vision and strategy for consumer-facing products that enhance customer interactions.
• Deeply understand market trends, customer needs, and usage data to prioritize impactful features and initiatives.
• Plan, validate, and deliver new products and enhancements that provide meaningful value to consumers.
• Collaborate with cross-functional teams, including design, engineering, marketing, and customer success, to ensure alignment and drive results.
• Communicate product direction and progress clearly to stakeholders, ensuring transparency and understanding across teams.
• Explore and implement AI-driven solutions to improve user engagement and streamline experiences across multiple channels.

• 5+ years of experience as a product manager, ideally with exposure to B2B SaaS and consumer software products.
• Strong communication and collaboration skills, with the ability to influence stakeholders and build trust across teams.
• Proven ability to translate complex problems into simple, intuitive solutions.
• Skilled in discovery, research, and synthesizing qualitative and quantitative inputs to drive decisions.
• Solid understanding of technical constraints and the ability to work effectively with engineering teams.
• Strong product design intuition and commitment to delivering user-centric, modern experiences.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.

• Competitive salary and stock options.
• Generous paid time off and parental leave.
• Home office stipend and fully remote work environment, with opportunities for in-person team gatherings.
• Professional growth support and an inclusive workplace where diverse perspectives are valued.
• Opportunities to work on innovative, high-impact consumer products in a dynamic environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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