Senior Product Manager

Welcome to Brightline! We are seeking a highly motivated Senior Product Manager to enhance tooling and workflows for our care providers and operations teams. In this pivotal role, you will also contribute to broadening and optimizing our mental health offerings for members, ensuring seamless and effective care delivery.

This is a high-impact, cross-functional position within Brightline’s Product Development function. You will lead a squad of design and engineering partners, while also collaborating closely with our Operations, Care Leadership, Finance, and Marketing teams, and company leadership. Your efforts will ensure our company and member offering strategies are deeply aligned as we rapidly scale innovative mental health solutions for children and families.

Responsibilities:

You will be instrumental in shaping the end-to-end provider and operational experience at Brightline, working hand-in-hand with cross-functional partners to create cohesive and streamlined workflows in hybrid care delivery settings. You will directly influence and be accountable for critical provider efficiency, operational effectiveness, and provider satisfaction metrics. This role offers a unique opportunity to design next-gen provider tools and operational capabilities, ensuring seamless service delivery across brick-and-mortar clinics and virtual telehealth. Furthermore, you will contribute to the 0 to 1 development of offerings that have a significant impact on our members and the overall business.

Results Driven:

• Own and continuously improve critical provider efficiency and operational effectiveness KPIs.

• Drive alignment with Operations, Clinical, and Finance teams, leading comprehensive reporting on learnings and progress against goals.

Strategic Planning:

• Develop, prioritize, and clearly communicate the provider and operations tool roadmap.

• Collaborate closely with other product leaders and cross-functional partners to ensure seamless alignment.

• Proactively identify and integrate opportunities for AI to enhance existing offerings and create new, more efficient tools for providers and internal operations.

Product Management Excellence:

• Lead a dedicated squad of designers and engineers, guiding new products from initial ideation through quality assurance, launch, and post-launch monitoring and iteration.

• Maintain a relentless focus on execution and quality. Leverage strong program management skills to effectively coordinate cross-functional teams, manage project timelines, and ensure the successful, on-time delivery of complex initiatives. This includes overseeing the ethical and effective development and deployment of AI models and features.

Performance Tracking and Testing:

• Establish robust KPIs and metrics to measure internal product performance, track progress against strategic goals, and identify areas for improvement throughout every phase of product development.

• Champion hypothesis and data-driven testing, experimentation, and user research across the product team.

Foster Innovation:

• Work closely with Design, Engineering, Operations, Marketing, and Care Team functions to identify and build innovative offerings that drive significant business impact.

• Synthesize key quantitative, qualitative, and strategic insights to inform product investments, with a strong emphasis on leveraging AI for automation and efficiency.

Landscape Expertise:

• Stay ahead of market trends, competitive landscapes, and the evolving needs within the pediatric and adolescent mental health space, providing crucial insights to inform product decisions.

• Possess deep knowledge of emerging AI applications in healthcare and mental health, understanding their potential impact, ethical considerations, and practical applications.

• Actively research and draw insights from other relevant platforms across the broader healthcare landscape, with a keen eye on AI-driven innovations.

Requirements:

• 3-5 years of experience as a healthcare or operations product manager and leader, with experience in at least one early stage / hypergrowth startup. Experience building for healthcare delivery services preferred, especially with a focus on AI-powered solutions.

• Demonstrated ability to lead a provider/internal tools product roadmap with tangible impact on provider efficiency, operational metrics, and care delivery KPIs.

• Proven experience leading product development for multiple complex provider-facing or internal operational products.

• Track record of successfully productizing new offerings that enable providers or significantly streamline operations.

• Ability to think strategically and make data-informed decisions, with strong business acumen and understanding of financial metrics.

• Extensive experience with tools and frameworks that enable innovative and best-in-class provider workflow development, including rapid prototyping, experiment design, human-centered design, and user research.

• Exceptional ability to synthesize diverse streams of insight to effectively align the needs of members, care teams, clients, and our business.

• Excellent verbal and written communication skills, strong leadership presence.

• Nice to have: Experience with Revenue Cycle Management (RCM) products or workflows

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $125,000-$175,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.