Head of Product

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Today we are…

• The fastest email experience in the world

• Loved and adored: see what our customers say

📣 We've joined forces with Grammarly to build the AI-native productivity suite of the future, with Superhuman as the central communication layer. This partnership accelerates our mission to help professionals achieve their potential — now at even greater scale.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and team communication. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors included Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE 👩🏽‍💻👨‍💻

Outcome # 1: Own our product strategy, in partnership with our CEO, to extend our product-market fit and grow even faster than before. [build the right thing]

• Frame key strategy questions, decide an approach, and build a roadmap that will drive our overall product strategy. These questions include:

• Define our team and enterprise products — what do they do, who are they for, and how are they positioned.

• Define the balance between single-player and multiplayer

• Define the balance between SMB, mid-market, and enterprise.

• Define the balance between solution deepening and marketing widening.

• Continue to improve our core product through customer discovery, domain expertise, user feedback, and analytics.

• Key metrics:

  • User growth and ARR growth

  • User activation, adoption, engagement, and retention

  • Team activation, adoption, engagement, and retention

  • Product Market Fit Score

Outcome #2: Champion our core values and our product philosophy. [build it right]

• The point of Superhuman is not just to grow as fast as possible. We are also here to build the most delightful and remarkable experiences that we can. We could stop any product project at 80% without obvious impact on near-term business metrics. But if we had done so to date, Superhuman would not be a beloved product. It would be like every other email app, and we would not be where we are today.

• The Head of Product should push for this extra mile, and do the 20% that other companies would not do because it does not affect short-term outcome. This is key to our brand, and builds our product moat.

• Key metrics:

  • NPS

  • Satisfaction Scores

  • App store ratings

  • CEO Reviews

Outcome #3: Execute our product strategy in partnership with our Head of Engineering and Head of Design [build it fast]

• Build and iterate a detailed roadmap in partnership with our Head of Engineering and Head of Design.

• Lead execution by managing scope, user experience, and timeline in partnership with our Head of Engineering and Head of Design.

• Key metrics:

  • Launch dates

  • Shipping velocity

  • Shipping quality

Outcome #4: Build and lead a high-performing product organization. [run the team]

• Recruit, retain, and develop a diverse and AI-fluent team.

• Lead with coaching, prioritization, and clear communication, modeling both AI mastery and Superhuman values.

• Make AI a daily habit across planning, execution, and review processes.

• Redesign top workflows with AI at the core, rapidly prototyping and iterating to drive customer impact.

• Set and track standards for AI fluency as a core hiring and performance expectation.

• Earn the right to scale the team by first maximizing what AI unlocks, hiring only when human creativity, judgment, or connection is truly essential.

• Share and celebrate AI best practices, wins, and customer impact stories across the team and company.

• Key metrics:

  • Organizational efficiency

  • Organizational growth

    • hires agains plan

  • Organizational health

    • e-NPS

SOUND LIKE YOU? 🙌

Accomplishments

1. 12+ years of professional experience, with 5+ years of experience leading product teams

2. A track record of delivering products that set a very high bar for user experience

3. Experience working as a product leader on a product that is critical to the success of the company

Competencies

• Extreme Ownership. You act as if you are 100% responsible for your own outcomes as well as the outcomes of the company. You do this without stepping on toes.

• Results Driven. You work tirelessly in pursuit of your results; you quickly take the initiative and own when results are off; you course correct and get scrappy if necessary.

• AI-First Operator: You embed AI into daily workflows, rituals, and decision-making. You model fluency, curiosity, and visible use of AI to raise the bar for speed, quality, and customer impact.

• Customer-Centered Innovator: You redesign experiences to create AI-native magic — delighting customers through faster, smarter, and more effective workflows that deliver measurable outcomes.

• Detail-Oriented. You know the numbers and metrics about your business immediately and in great detail. You rarely have to ask your team.

• Low Ego. You put the company ahead of yourself. Most of our discussions are about results and how to amplify success.

• Async Communicator. You are highly proficient in written communication and comfortable with long documents. You can write accurately and precisely.

Core Values

• Create Delight: You create moments of joy and fulfillment for customers and employees by building intentional experiences that deliver pleasant surprises.

• Deliver Remarkable Quality: You approach everything with exceptional quality and simplicity, setting new standards that compel others to share our work.

• Embrace the Extraordinary: You form bold visions that push limits and defy status quo, using ambitious goals to drive rapid learning and ultimate success.

This is a hybrid role in San Francisco and the expectation is that you will be working out of our San Francisco hub 3x a week

SALARY INFO 💸

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary range for this position is $380,000-$550,000.

The compensation range does not reflect total compensation, which includes base salary, benefits, and company equity.

BENEFITS 🎁

We're open to hiring talented individuals in the United States and Canada. While specific benefits vary slightly by location, we're committed to providing equitable, comprehensive benefits for all team members.

Taking Care of Your Future 🙏

• Comprehensive medical, dental, and vision coverage for you and your family

• Mental health support and counseling services

• Retirement savings plans with employer matching

• Life and disability insurance coverage

Generous Time Off 🏝

• Generous paid vacation days and public holidays

• Comprehensive parental and caregiver leave policies

Investing in Your Growth ✍️

• Professional development budget for courses, training, and books

• Regular feedback and career development check-ins

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• MacBook Pro laptop for your work

• Standard setup with monitor, keyboard, and mouse/trackpad

• Generous budget to make your workspace your own

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.