Senior Product Manager I

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Product Manager I, you are responsible for driving continued expansion, and implementing requirements to drive stratospheric growth of Housecall Pro Products. You work daily with our engineering and design teams, and other stakeholders to define the right backlog, structures, and frameworks to move us rapidly forward. Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products. You will help guide us along the right path, balancing business and customer toward world-class results.

You have the experience in making tough and high-impact decisions that influence the direction of the business. You are obsessed with making the world a better place through customer experiences. You have the instincts and life experiences that will push our already incredible product team to the next level. You wake up every day fixated about your business and your product. In short – you are a world-class innovator that knows how to deliver.

We deeply know our customers, our industry, and our business. By joining our team, you sign up to grow personally and professionally, and help others do the same. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Think. Define product vision and strategy, identifying opportunities that align with company objectives and customer needs

• Conduct market research, analyze competitive trends, and gather customer feedback to inform product direction
• Prioritize product features and initiatives based on impact and feasibility
• Develop and present product requirements and specifications to stakeholders

Explore. Collaborate with cross-functional teams (e.g., Engineering, Design, Product Marketing, Strategy, and Operations) to develop and validate impactful solutions

• Guide and mentor Product Designers to ensure strong design execution and customer experience
• Develop user flows, wireframes, and product specifications that drive usability and engagement
• Partner with go-to-market teams to refine product positioning, pricing, and risk management strategies
• Conduct user testing to validate solutions and iterate based on feedback

Plan. Lead sprint planning, backlog prioritization, and product roadmap development

• Define success metrics and ensure alignment with key stakeholders
• Communicate product updates and progress to leadership and cross-functional teams

Build. Drive the execution of product development, working closely with Engineering to deliver high-quality features

• Ensure quality standards are met through product testing and validation
• Remove roadblocks and foster collaboration among teams to maintain development momentum

Launch & Learn. Oversee product launches and coordinate with Marketing, Sales, and Customer Support for seamless execution

• Monitor product performance, adoption, and customer feedback post-launch
• Implement improvements and iterate quickly based on data-driven insights
• Mentor and support developing product team members as they grow in their roles, contributing to the growth of the product management team

Qualifications:

• 5+ years of experience in product management
• Bachelor's degree in a related field or equivalent work experience
• Proven track record of leading high-impact product initiatives from concept to launch
• Experience with ‘growth stack’ tools (i.e., Amplitude, Segment, Braze, LaunchDarkly)
• Expertise in agile development, product strategy, product lifecycle management, and UX best practices
• Strong understanding of go-to-market commerce enablers (e.g., payments, subscriptions, loyalty programs)
• Demonstrated ability to align teams around a strategic vision and execute effectively

What will help you succeed:

• Experience in highly performing product organization
• Passionate about user experience and deep customer empathy
• Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends
• Excellent problem-solving, organizational and analytical skills

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #Li-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $100,000-$125,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro