MSM Solutions Sr Consultant (Remote - US)

This position is posted by Jobgether on behalf of Praecipio. We are currently looking for an MSM Solutions Sr Consultant in United States.

This role offers a unique opportunity to drive the adoption and optimization of Modern Service Management (MSM) solutions for clients across multiple industries. You will leverage your technical expertise and consulting skills to implement scalable processes, improve operational efficiency, and ensure secure, resilient IT systems. Working independently on medium to large projects, you will collaborate closely with client teams to deliver tailored solutions, support business transformation, and provide hands-on guidance in the Atlassian ecosystem. Ideal candidates are proactive problem-solvers, skilled communicators, and adaptable professionals who thrive in client-facing, fast-paced environments.

Accountabilities

• Deliver consulting services across multiple client engagements, ensuring alignment of technical solutions with operational needs.
• Implement and optimize business processes using the Atlassian suite and related SaaS solutions, supporting diverse business units such as engineering, marketing, PMO, and HR.
• Lead requirements gathering, process analysis, deployment, and user acceptance testing.
• Identify and resolve delivery risks, providing solutions to system, process, or business blockers.
• Produce key documentation and maintain high-quality deliverables according to established standards.
• Partner with internal teams to ensure seamless collaboration and client satisfaction.
• Apply ITIL, Agile, and DevOps best practices to enhance service management and operational performance.

• Minimum 3 years of customer-facing consulting experience, leading projects across multiple business units.
• At least 3 years implementing technical solutions and optimizations within the Atlassian suite.
• Proven experience leading client engagements in change management and process improvement.
• Atlassian Certified Individual (any certification).
• Strong technical proficiency in automation tools and scripting languages (e.g., Atlassian SDK, JavaScript, Groovy, Python, SQL, Bash/Shell).
• Familiarity with ITIL frameworks, security practices, identity/access management, and vulnerability management.
• Ability to analyze service data and create meaningful reports using Power BI, Tableau, or ITSM-native tools.
• Excellent verbal and written communication, active listening, and stakeholder management skills.
• Adaptable, customer-focused, and able to travel up to 25% per quarter to client sites.

• Competitive base salary: $115,000 – $125,000 USD.
• Comprehensive healthcare coverage including vision and dental plans.
• High deductible health plan with HSA contributions.
• 401(k) plan with up to 4% company match.
• Flexible time off to recharge and maintain work-life balance.
• Volunteer program with 40 hours of paid time annually.
• Employee referral program with rewards up to $2,000.
• Company-branded merchandise and swag.
• Remote-first work environment for convenience and flexibility.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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