VP, Strategic Accounts and Customer Growth, Large Pharma

The Vice President of Strategic Accounts and Customer Growth, Large Pharma, leads a portfolio of large and mid-sized pharmaceutical accounts at IQVIA. This role demands a blend of strategic vision and hands-on execution, driving account strategies, client engagement, and team performance to achieve financial and growth targets.  You will champion revenue growth, client retention, and overall satisfaction across your cluster, positioning IQVIA as a trusted, long-term partner to our clients.

Key Responsibilities

        Drive Growth:

• Revenue Growth: Identify and pursue opportunities to expand revenue through up-selling, cross-selling, and strategic initiatives. Partner with marketing and product teams to align offerings with client needs and market trends.
• Operational Excellence: Establish and manage best-in-class sales processes, including opportunity management, account planning, and forecasting.
• Forecasting & Reporting: Oversee pipeline management and provide accurate forecasts and updates to senior leadership.
• Market Intelligence: Track industry trends, competitive activity, and emerging client needs to shape portfolio strategy. Act as a credible source of market insight to inform IQVIA’s product development and investment decisions.

        Team Leadership:

• People Leadership: Lead, mentor, and inspire a team of seasoned professionals and foster a culture of accountability, collaboration, and customer-centricity.
• Strategic Vision: Define and communicate a clear vision for accounts within the cluster, aligned with IQVIA’s objectives. Drive the creation and execution of account strategies that deliver measurable growth and deepen client relationships.
• Influence & Empowerment: Balance direct leadership with a servant-leadership approach, knowing when to step back to enable team success.

        Client Engagement:

• Relationship Management: Build and sustain trusted, long-term relationships with senior client executives. Serve as a strategic advisor and ensure consistent value delivery.
• Contracting & Retention: Oversee renewals and negotiations, proactively addressing client needs and opportunities. Drive strategies to maximize client retention and satisfaction, including regular business reviews and innovative value propositions.
• Escalation Management: Act as the senior point of contact for escalated issues, ensuring rapid resolution and leveraging feedback for continuous improvement.
• Stakeholder Collaboration
• Partner with IQVIA executive leadership, product, marketing, finance, and other teams to ensure customer insights inform business strategy and portfolio innovation.
• Serve as a visible advocate for client needs, positioning IQVIA as the partner of choice through credibility, trust, and measurable impact.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent experience).
• 10+ years of experience in client-facing leadership roles in sales, account management, customer success, or consulting; minimum 5 years in a senior leadership capacity.
• Proven track record of leading and scaling high-performing teams in a B2B environment.
• Strong background in strategic account growth, ideally within life sciences or healthcare.
• Demonstrated success in growing multi-million-dollar client portfolios.
• Exceptional communication, executive presence, and strategic thinking skills.
• Strong analytical and data-driven decision-making abilities.
• Resilient, adaptable, and effective in a fast-paced, matrixed environment.
• High integrity, credibility, and commitment to excellence.

Core Competencies

• Leadership: Sets vision, motivates teams, and drives accountability.
• Strategic Thinking: Develops and executes long-term strategies aligned with organizational goals.
• Relationship Building: Builds and manages trusted executive-level client relationships.
• Customer Orientation: Maintains relentless focus on delivering measurable client value.
• Collaboration & Influence: Navigates complex, matrixed organizations with gravitas, inclusion, and negotiation skills.
• Problem Solving: Identifies innovative solutions to complex client and business challenges.
• Results Orientation: Delivers and exceeds growth and retention objectives.
• Analytical Acumen: Leverages data to inform strategy; knowledge of IQVIA’s data assets and U.S. offerings strongly preferred.
• Servant Leadership: Balances direct leadership with empowering and enabling teams.

Key Performance Indicators (KPIs)

• Commercial Impact: Revenue growth, retention, pipeline development, conversion rates.
• Client Success: Net Promoter Score (NPS), client satisfaction, contract renewals, escalation resolution.
• Team & Operational Effectiveness: Team performance and engagement, process efficiency, and continuous improvement.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $154,800.00 - $431,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.