Manager, Client Success

iHeartMedia

                                                                             

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The audio revolution is here – and iHeart is leading it!  iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service.  In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;

• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

• iHeartRadio is the #1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale.  As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. 

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity.  Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway.  At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

                                                                             

What We Need:

Join the iHeartMedia Team! Working at iHeartMedia is exciting. We are the leading media and Entertainment Company with the largest reach of any digital, radio, outdoor or television entity in the U.S. We are always on the lookout for innovative and collaborative people to join the team.

The Client Service team partners with all facets of the iHM family to provide our clients with creative and strategic solutions to deliver upon their goals by leveraging all iHeartMedia assets.

                                                                             

What You'll Do:

The role of the Manager, Client Success is a critical member of the Client Service team. The expectations are to assist and support key accounts & drive renewals / upsells on existing business. The ideal candidate should be comfortable with both sales strategy & campaign management. A typical day requires balancing a wide range of activities including attending client meetings, supporting upsells, contributing to campaign maintenance & evolving strategy, leading partnership kick off calls while having a constant focus on what will drive renewal conversations and meaningful reporting both internally and externally. 

The ideal candidate project manages all internal pre-to-post sale activity supporting Sales including but not limited to: building proposals, media planning, research, order entry, campaign management, post-sale reporting and renewals. Strong communication skills are a must. Success in this position will rely heavily on the ability and willingness to contribute to creative cross-platform selling and execution from the ground up, become an indispensable resource to our sales team, and client and agency relationships.

Key Responsibilities

• Work with Sales in development and maintenance of client and agency relationships, including attend sales calls

• Project manage the RFP/pitch process with all internal and external teams for select accounts in partnership with sales

• Oversee sold campaigns internally and externally to ensure we deliver upon clients goals

• Ensure the work being put in is to generating renewals will drive revenue and identify new opportunities for upsells

• Manage the launch of developmental deals once sold (confirming all media is booked/reserved correctly, making sure signed contracts are saved, communicating final details internally to each business team)

• Support sales leads as they prospect new business opportunities with existing partners

• Closely monitor and surface client strategies to internal teams

• Detailed account management via SalesForce, Ad+ and Tableau

• Develop a full understanding of iHM product offerings, especially digital products

• Deepen relationships across internal Markets & National sales teams, including MMS, MMP, Premiere, Digital, TTWN, and OOH

Works Closely With

• Sales

• Digital Sales Operations

• Center of Excellence

• Promotions

• Programming

• MMP

• Client Success

• Sales Development

• Podcast Operations

• Digital Account Management

• Finance

• Billing

• Legal

• Research & Attribution

• Planning

                                                                             

What You'll Need:

Qualifications

• Experience either working for, or closely with, media and creative agencies
• Digital expertise strongly preferred
• Strategically-minded. Must be able to spot opportunities to add value at every stage
• Strong client-facing background – solid presentation skills and excellent written and verbal skills
• Upbeat, entrepreneurial attitude
• Ability to manage people and effectively juggle various projects at once
• Resourceful, adaptive, and a master at triage; willing to relentlessly iterate and improve
• You welcome autonomy and are driven to build something big. You own your responsibilities and look for opportunities around you to grow the company and it’s relationships
• You are able to manage multiple deadline-driven projects and wear many hats when necessary
• Creative, passionate about the industry with a strong desire to do good work and bring forth new and innovative thinking
• Strong quantitative skills and negotiation ability
• Fluency using PowerPoint and Excel

                                                                             

What You'll Bring:

                                                                             

Location:

New York, NY: 125 West 55th Street, 10019

                                                                             

Position Type:                                                                                             

Regular

                                                                             

Time Type:

Full time

                                                                                 

Pay Type:

Salaried

                                                                                 

Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options

• Company provided and supplemental life insurance

• Paid vacation and sick time

• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

• A Spirit day to encourage and allow our employees to more easily volunteer in their community

• A 401K plan

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

                                                                             

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

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