Customer Support Specialist - job 1 of 18
Company Description
About Us:
At Captura Hall, we are more than just a business consultancy — we are strategic growth partners for companies looking to expand their market reach and elevate their customer engagement. Located in the heart of Washington, DC, we combine data-driven insights, creative solutions, and relationship-building strategies to deliver long-term value to our clients. We believe in a culture of integrity, innovation, and continuous development.
Job Description
Job Description
We are seeking a detail-oriented and personable Customer Support Specialist to join our growing team in Washington, DC. The ideal candidate will be responsible for providing timely and effective support to our customers via phone, email, and chat. You will act as the first point of contact, offering assistance, resolving issues, and ensuring a high level of satisfaction.
Responsibilities
Respond to customer inquiries through phone, email, and live chat in a professional and timely manner
Resolve product or service issues by clarifying the customer’s concerns and determining the cause
Provide accurate, valid, and complete information using the right methods/tools
Follow communication procedures, guidelines, and policies
Document interactions and feedback in our CRM system
Collaborate with other departments to ensure customer concerns are addressed efficiently
Maintain a high level of product knowledge to provide informed support
Qualifications
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred
1-2 years of experience in a customer support or service role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask, prioritize, and manage time effectively
Proficiency in customer support software and Microsoft Office Suite
Additional Information
Benefits
Competitive salary ($62,000 - $67,000 annually)
Opportunities for career advancement and skill development
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Supportive and inclusive work environment
Average salary estimate
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