UKG Customer Support Specialist

This position is posted by Jobgether on behalf of The Wolfe Companies. We are currently looking for a UKG Customer Support Specialist in United States.

Are you passionate about providing top-tier support and solving complex problems in a fast-paced, people-focused environment? In this role, you’ll be at the forefront of assisting clients with a leading HRIS platform, helping them navigate technical challenges and optimize their workflows. You’ll field inquiries, manage cases, and foster long-term relationships with users across various industries. Your expertise in UKG and payroll systems will be instrumental in ensuring customer satisfaction. This is an opportunity to make a meaningful impact in a mission-driven organization that values innovation, flexibility, and employee well-being.

Accountabilities:

• Respond to incoming tickets and phone calls, resolving client issues within the UKG Workforce Ready platform.
• Provide timely, empathetic solutions while maintaining high standards of customer satisfaction.
• Assess and prioritize technical cases based on severity and service level agreements.
• Investigate customer configurations using internal documentation, manuals, and external resources.
• Maintain detailed records of case resolutions and client interactions within support systems.
• Identify trends, escalate recurring issues, and contribute to internal knowledge sharing.
• Build strong relationships with assigned client admins, fostering a collaborative support experience.

• Minimum 1 year of experience in a customer support role, with a strong service orientation.
• At least 2 years of hands-on experience with UKG Workforce Ready.
• Familiarity with payroll systems and operations (e.g., ADP, Paychex, or similar platforms).
• Working knowledge of employment tax laws at the federal, state, and local levels.
• Experience using support platforms like Salesforce Service Cloud.
• Solid understanding of networking protocols, operating systems, and enterprise software applications.
• Strong communication, problem-solving, and time management skills.

• Competitive base salary: $45,000–$65,000 depending on experience and location.
• Free medical, dental, and vision insurance.
• Free basic life insurance, short-term disability, and employee assistance program.
• 401(k) with traditional and Roth options + employer match.
• Generous PTO, bonuses, stock options, and paid sabbatical leave.
• $400 office setup reimbursement + $300 annual fitness stipend.
• Monthly internet reimbursement.
• Paid parental leave and professional development support.
• Remote-friendly and flexible working environment.
• Reasonable accommodations available for qualified individuals.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening.
The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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