WHO WE'RE LOOKING FOR

The Administrative Assistant, Membership & Industry Relations will support the Managing Director, Member Outreach & Systems and the Managing Director, GRAMMY U by playing a key role in the upkeep and maintenance of an extensive member and artist relations database, assisting with all duties related to providing an outstanding GRAMMY U membership experience and providing general administrative support to the accounts & outreach teams as needed. You will report to and provide general administrative support to the two Managing Directors but will also serve as a companywide resource and expert on all things membership related.

WHAT YOU'LL DO

GRAMMY U

• Maintain GRAMMY U application queue and provide customer service for all GRAMMY U members.
• Work with Membership & Operations Manager and Managing Director to support Membership goals nationwide.
• Regularly meet with GRAMMY U Representatives to discuss Chapter membership strategy and review data.
• Work with GRAMMY U Representatives & Membership & Operations Manager to put together membership presentations, orientation docs, and templates.
• Work with GRAMMY U National Representatives on projects and membership initiatives.
• Export Membership stats and analytics regularly.
• Assist on Membership research projects and databases.
• Assist with compiling membership and program stats for presentations.
• Work with Managing Director on Campus Ambassador training and opportunities.
• Support GRAMMY U Social Media Committee and oversee LinkedIn/Discord Member approvals.
• Confirm membership for mentorship program and program RSVPs.
• National Programming support as needed.
• Execute other duties necessary to provide an outstanding GRAMMY U membership experience, including regular follow-up with GRAMMY U Representatives.

MEMBERSHIP ACCOUNTS

• Work as a secondary point of contact for customer service including managing voicemails and general membership inbox.
• Work closely with the member accounts team and database technical team to assist in the management of the member accounts database and troubleshooting account issues.
• Assist member accounts and Chapter outreach teams as needed with verification of career materials for renewing members and new candidates, tracking of national outreach strategies, general customer service work, and more.
• Extensive research and organization of databases.
• Assist with the creation of membership plans and presentations both externally and internally.
• Assist with national festival and conference activations to support partnership revenue initiatives.
• Build and manage RSVP platforms and registration systems for events.
• Oversee guest list management and attendee communications.
• Assist with the processing of panelist contracts and speaker agreements.

SHARED RESPONSIBILITIES

• Provide general administrative support to the two Managing Directors, including assistance with appointments, calls, calendars, expense reports, corporate card statements, and travel.

SKILLS & EXPERIENCE

• Bachelor’s Degree preferred in Information Systems, Business Administration or related fields.
• 2+ years of executive level administrative experience.
• Information systems experience, preferably with Microsoft database products and non-profit or membership data.
• Strong proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint). Experience in Salesforce a plus.
• Experience working with sensitive and confidential data with a proven level of discretion.
• Excellent customer service skills including interpersonal, written and verbal communication, and presentation skills with special emphasis on compassionate listening and problem solving.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

SALARY AND BENEFITS

The starting rate for this position is between $21.05 to $22.73 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market. 

The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.

Explore our career opportunities to join a team that values creativity, innovation, and diversity. 

ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

LATIN RECORDING ACADEMY

The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation.

LATIN GRAMMY CULTURAL FOUNDATION

The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.

MUSICARES

A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.

GRAMMY MUSEUM

The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. 

EQUAL OPPORTUNITY

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.