Office Lead for Customer Service Team (Spanish Speaker) / Washington, DC

Description: Office Lead for the CSR Team

Position: Office lead

Location: On-site, 308 Market Street, Philadelphia, PA

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $23 to $25 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary: Earn between $23 to $25 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after 3-6 months, based on their performance.

Team Oversight: Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards.

Training and Development: Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance.

Performance Monitoring: Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets.

Reporting: Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback.

Issue Resolution: Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution.

Process Improvement: Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes.

Scheduling: Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours.

Collaboration: Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience.

Inventory Oversight: Monitor and manage office supplies and customer area resources to maintain an organized and professional environment.

Client Interaction: Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences.

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: $23 - $25 per hour.