Customer Support Representative (Employee Health Insurance)
Skills
- Customer service and sales experience
- Strong multitasking abilities
- Familiarity with CRM or support ticketing software
- Excellent oral and written communication skills
- Passion for helping people understand health insurance
Responsibilities
- Assist customers with navigating online health insurance shopping and obtaining quotes.
- Respond promptly to administrative and billing inquiries from existing customers.
- Communicate via phone, chat, and email, documenting interactions using support ticketing software.
- Contribute to improving customer experience by proposing process and product solutions.
- Maintain high productivity and support a high-volume contact center environment.
Education
- High school diploma or equivalent
Benefits
- Generous stock option packages
- Competitive compensation
- Flexible 'take what you need' time off policy
- 100% coverage of medical, dental, and vision insurance
- Flexible Spending Account (FSA) plan
- 401k plan
- Values-based culture focused on employee success
Average salary estimate
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SimplyInsured is on a mission to eliminate the fear of purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their ...
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