Sales Operations Specialist - Renewals (Remote - Mid-Atlantic)
Skills
- Salesforce / CRM proficiency
- Quoting and order processing
- Intermediate Microsoft Office (Excel, Outlook)
- Strong written and verbal communication
- Customer service and account support
- Basic margin/discount math and percentage calculations
- Pipeline analysis and forecasting
- Vendor and partner relationship management
- Time management and multitasking
Responsibilities
- Track and manage renewal opportunities to deliver renewals 70–90 days before expiration.
- Use Salesforce to generate quotes, track opportunities, and process orders.
- Respond promptly to internal and external inquiries and provide customer-facing support.
- Suggest pricing and payment solutions that balance customer needs and company policies.
- Assist Account Executives to identify ways to increase renewal profitability.
- Serve as a liaison among customers, vendors, and GuidePoint outside sales executives.
- Maintain knowledge of information security products, vendors, and industry trends.
- Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
- Coordinate with Purchasing, Accounting, and Contracts to process and track requests.
- Manage multiple tasks with shifting priorities and tight deadlines while ensuring follow-through.
Education
- High School Diploma or GED required
- Associate degree or technical school preferred
Benefits
- Group medical insurance with employer-paid premium contribution (PPO or HDHP with HSA)
- Group dental insurance (employee premiums paid by employer)
- Flexible Time Off (FTO) and 12 corporate holidays
- Mobile phone and home internet allowance
- Retirement plan eligibility after 2 months
- Pet benefit option
- Remote-first work with occasional travel/on-site as needed
Average salary estimate
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GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions that minimize risk. Our experts act as your trusted advisor to understand your business and challenges, helping you ...
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