Compliance Manager

Compliance Manager

Starting Salary Range: $84,495 - $101,395

Golden Gate Regional Center is looking to hire a Compliance Manager who under the direct supervision of the Associate Executive Director, this position is responsible for overseeing the agency’s compliance with federal, state, and contractual regulations, including HIPAA, the Lanterman Act, and California Public Records Act. This role oversees a small compliance team, develops and implements policies, investigates complaints and appeals, monitors regulatory changes, and ensures timely reporting. The Compliance Manager works collaboratively across departments and with external stakeholders to promote ethical conduct, risk mitigation, and adherence to agency standards, while providing training, guidance, and leadership to staff on compliance-related matters.

Responsibilities:

• Interview, hire, train, and supervise staff
• Provide staff with guidance and feedback on performance
• Hold periodic staff meetings to disseminate information and provide opportunities for group feedback on operations
• Manage workflow and staff time/work coverage, ensuring individual and unit goals and mandated timelines are met
• Conduct training to agency staff on compliance related policies and procedures and ethical conduct
• Supervise Public Records Specialist and appeals specialist
• Work across departments and with contractors/consultants to develop and institute PRA related processes and policies
• Monitor and report on Performance contract outcomes
• Implement, monitor, and report on current Regional Center Performance Measures
• Oversee the investigation of and response to agency appeals and complaints including but not limited to WIC 4731 complaints, vendor appeals, and whistleblower reports
• Prepare and submit monthly compliance related reports
• Sit and lead committees in the regional center as applicable and relate to the role
• Make recommendations related to compliance and risk mitigation to MAC
• Serve as liaison to DDS as assigned
• May conduct or participate in required public meetings
• Monitor regulatory changes and propose updates to agency policies and procedures as appropriate
• Act as a point of contact for compliance related inquiries and concerns
• Work with the community services department to develop and cross train in implementation compliance expectation and updates to service providers
• Collaborate across agency departments to address compliance concerns
• Participate in special projects, and assist with additional duties or tasks, as assigned
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act.

Education/Experience

• Bachelor’s degree in public administration, business, compliance or related field. Master’s degree is preferred.
• 10+ years post-graduate work with individuals with developmental disabilities
• 5+ years in supervision at a social service or similar agency providing community service

Skills

• Ability to convey complex information and ideas in a clear, concise and professional manner verbally and in writing using proper grammar, spelling and punctuation
• Ability to speak to large and diverse groups of shareholders and community partners
• Negotiation skills
• Knowledge of budgeting processes
• Knowledge of the social and developmental needs of the population we serve and community resources
• Ability to interpret and apply a variety of legal requirements and policy standards
• Ability to prepare statistical and narrative reports
• Ability to manage team workflows, schedules, and goals and to lead meetings and facilitate group discussions
• Expertise in HIPAA, Lanterman Act, WIC 4731, California PRA, and DDS performance measures
• Policy development and implementation aligned with regulatory updates
• Ability to investigate and resolve complaints, appeals, and whistleblower reports
• Ability to plan and execute compliance-related projects and to identify and mitigate organizational risks
• Ability to develop compliance training content for staff and service providers and to cross-train departments and support agency-wide education efforts
• Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications

Competency Traits:

• Maintain strict confidentiality of client information and uphold high ethical standards in decision-making and conduct
• Understand and adapt strategies to drive Agency mission
• Implement systems to establish quality service standards
• Conduct needs assessment through problem identification and analysis
• Think critically in decision making and problem solving; actively explore the pros and cons of options that will impact the Agency as a whole
• Take initiative and be proactive in improving performance
• Build partnerships and trusts through collaboration, active listening and an openness to new ideas
• Understand and effectively react/adapt to multiple and competing priorities on the job; use knowledge and expertise to focus on key job outcomes
• Provide team with direction and purpose focused on outcomes and values
• Coach and support staff by making self-accessible and providing real-time feedback
• Empower staff on assessment of ability
• Address performance and hold people accountable
• Demonstrate respect and cultural awareness; effectively manage own reactions
• Foster environment of creativity and innovation

Desired Qualifications:

• Experience in multi-cultural settings and/or multi-lingual capacity

What are the benefits to working with GGRC?.
We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

How to apply:

GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.

Golden Gate Regional Center is an Equal Opportunity Employer.