Customer Success Manager – Growth, Global

We're all about helping brands turn ideas into impact.

Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

Your team

This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.

• Together with the growth team, own a book of ~600-700 customers, driving retention, expansion, and advocacy
• Lead onboarding and implementation journeys that align with customers’ business goals
• Build long-term relationships with stakeholders across marketing, brand, and IT functions
• Act as a strategic advisor, identifying opportunities for increased platform usage and value realization
• Monitor client health and take proactive measures to reduce churn and maximize satisfaction
• Run success reviews, value check-ins, and training sessions with customers
• Identify patterns across accounts and propose scalable engagement strategies
• Provide input into the Growth CS playbook, tooling improvements, and internal processes

• You can work in a hybrid format (2 days in office) where you’re on-site in our New York City office
• You have 3-4 years of experience in Customer Success, Account Management, Customer Support, or a related client-facing role
• You’ve worked with small or mid-market clients in a SaaS or tech-driven environment
• You’re comfortable managing a large portfolio and know how to prioritize for impact
• You’re a confident communicator and can balance listening with thought leadership
• You’re results-driven and motivated by customer growth and retention metrics
• You have a strong sense of ownership and operate with a proactive, growth-oriented mindset
• Experience with Customer Success platforms (e.g. Gong), CRM (Salesforce), and data tools is a plus
• Bonus points if you speak an additional language (Spanish, French, or German) 

Why join us?

- Thrive with the tools and support to shape your future at Frontify.

- Be part of a product that connects brands and people with a human touch.

- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.

- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!

What we offer

- At least 5 weeks of holiday (PTO)

- Paid educational and well-being days off

- Home office setup budget

- Annual salary review

- Localized benefits

- Invite to our summer company meet-up in Switzerland

Important to us

At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.

Next Steps

Apply: Submit your CV and answer a few questions. We’ll update you on your application.

Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.

Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.

Join Us: If it’s a match, welcome to Frontify!

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.