Client Success Manager, Scholastic Sports

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

THE ROLE:

FloSports is seeking a full-time Manager, Scholastic Sports to lead partner success and operational execution across two of our most impactful scholastic software verticals: Track & Field / Cross Country and Wrestling. This is a newly created leadership role designed to unify strategy, raise service standards, and drive efficient delivery of software support to our scholastic partners — including state associations, coaches’ organizations, and event operators.

You will directly manage the Client Success team supporting these sports, including both full-time staff and part-time/contract contributors. You’ll also serve as a key liaison between product, support, and leadership teams to ensure smooth planning and execution throughout each sport’s season.

RESPONSIBILITIES:

• Lead and manage the Client Success team across Track/XC and Wrestling, ensuring timely and high-quality service for all partner needs

• Oversee execution of seasonal workflows: registration setup, live results integration, postseason advancement, and partner communications

• Establish performance standards and drive accountability across pods (response times, ticket resolution, partner satisfaction, etc.)

• Unify strategy and messaging across state and scholastic partners who use multiple FloSports platforms

• Coach and mentor Leads and Specialists within the pods to build scalable systems, documentation, and operational consistency

• Collaborate cross-functionally with Customer Support, Product, and Engineering to resolve issues and propose enhancements

• Monitor workload capacity and partner with leadership to right-size staffing during peak periods

• Serve as an escalation point for high-priority or at-risk relationships

KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional communication skills with proven experience managing external partners or clients

• Strong working knowledge of either Track & Field, Cross Country, Wrestling — or multiple

• Demonstrated leadership experience: coaching, managing, or developing direct reports

• Ability to balance strategic thinking with day-to-day operational execution

• High organizational awareness and comfort navigating fast-changing environments

• Analytical mindset with comfort in setting, tracking, and reporting on KPIs

• Commitment to service excellence and internal team growth

BONUS POINTS:

• Bachelor’s degree

• 3+ years of experience in Client Success, Account Management, or Operational Management roles

• Familiarity with Trackwrestling, MileSplit, DirectAthletics, or similar event tech platforms

• Experience with seasonal or event-driven work environments

• Comfortable managing remote or distributed teams

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman

• Flexibility at work - you can take control of your profession and personal schedule

• All-hands events hosted annually in beautiful Austin, Texas

• Annual equity awards for all top performers

• Competitive and comprehensive medical, dental and vision plans

• Peace of mind through company-paid short-term disability, long-term disability and life insurance

• Generous 401(K) company match vested immediately

• Progressive parental leave policies

• Flexible paid time off

• Hack-a-thons and a full calendar of team-building and social events

• Company donation to youth teams and leagues that our employees coach

• Stocked snack bar, catered lunch and breakfast tacos every week