Technical Account Manager
Level AI, a Series C startup founded in 2019 and headquartered in Mountain View, California, is transforming customer engagement by turning contact centers into strategic assets. Our AI-native platform, powered by cutting-edge technologies like Large Language Models (LLMs), delivers deep, actionable insights from customer interactions. This empowers organizations to enhance customer experience, optimize operations, and drive growth. Continuously evolving with the latest AI advancements, Level AI stands as the industry’s most adaptive and forward-thinking solution for modern customer intelligence.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as LLMs to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
- Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
- Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
- Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
- Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.
- 3+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment.
- Strong understanding of AI, NLP, and cloud-based SaaS solutions.
- Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.
- Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
- Experience managing enterprise customer accounts and driving adoption of technical solutions.
- Impeccable character attributes, including drive, problem-solving, and teamwork.
- experience implementing AI CX CCaaS contact center technologies.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and scale Bankjoy’s client success organization to drive product adoption, strategic client growth, and cross-functional alignment at a fast-growing fintech startup.
Join Sonar as a Renewals Specialist to drive subscription renewals and retention for LATAM and North America customers while collaborating with Sales and Customer Success teams.
Support trust and entity administration for high-net-worth and institutional clients by processing transactions, managing client communications, and ensuring compliance with internal controls.
Allied Universal is hiring a Security Account Manager in Phoenix to lead security teams, manage client accounts, and drive operational excellence.
Strategic Account Manager needed to manage post-sale client relationships for a cloud-based SaaS platform, driving adoption, revenue growth, and strategic initiatives across a remote US territory.
Be the ambassador for Spotify to digital-first creators and podcasters, driving creator growth through insights, product education, and hands-on partner management.
Lonza seeks an experienced Director of Account Management to lead sales growth and client partnerships for Pharma Services (oral and inhalation) with responsibility for driving ~$8M in annual revenue and obtaining new programs.
Onebrief is hiring an Operations Manager to own customer relationships, drive product adoption, and support operational planning at 25th Infantry Division (Schofield Barracks, HI).
Support benefits account teams by managing client deliverables, compliance tasks, and day-to-day client service for a portfolio of employer accounts in a remote capacity across PST/MST/CST.
CloudShare seeks a Technical Account Manager to onboard, optimize, and grow enterprise SaaS accounts by driving adoption, retention, and expansion through technical guidance and strategic customer engagement.
Lead and scale client success for FloSports’ scholastic Track/XC and Wrestling verticals, driving partner satisfaction, operational consistency, and cross-functional execution.
Customer Success Manager needed to lead adoption and implementation programs for a tech-travel client at Jellyfish, driving retention and mentoring junior teammates.
Figma is hiring an Onboarding Manager to own onboarding for major customers, drive adoption through training and enablement, and collaborate cross-functionally to improve the end-to-end customer experience.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
