RVP, Mid Market Sales - job 1 of 3

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Freshworks is seeking an accomplished RVP, Mid-Market Sales to lead and execute Freshworks' strategy for the mid-market segment. As a key leader within the sales organization, you will oversee the growth and performance of the mid-market sales team, driving scalable solutions and fostering a culture of excellence. This role is ideal for a dynamic leader with a customer-first mindset who excels in a fast-paced, results-driven environment. 

Key Responsibilities: 

Strategic Execution: 

• Develop and implement a mid-market sales strategy aligned with company objectives, focusing on growth and scalability. 
• Identify and pursue market opportunities to drive predictable, sustainable revenue. 

Customer-Centric Sales Management: 

• Ensure the team delivers tailored solutions for mid-market customers (500 - 1,000 employees) with a focus on operational efficiency and quality customer engagement. 
• Serve as an executive contact for key accounts, providing support for complex customer needs and driving retention. 

Operational Rigor: 

• Define and track KPIs to ensure the achievement of revenue and performance targets for the mid-market segment
• User data-driven insights to enhance sales motions, optimize pipeline management, and increase win rates. 

Team Leadership and Development: 

• Lead and develop a high-performing sales team by recruiting, mentoring, and retaining top talent. 
• Foster a collaborative and inclusive team culture, empowering individuals to excel and innovate. 

Cross-Functional Collaboration: 

• Work closely with marketing, product, and customer success teams to align on go-to-market strategies and ensure a seamless customer experience. 
• Advocate for mid-market customer needs, ensuring internal teams prioritize solutions that meet customer expectations. 

Please note this is a hybrid role that requires an onsite presence of 3x/ week (Tue - Thur) from our Boston, MA office. 

Experience: 

• 10+ years of experience in SaaS, ITSM, or EX sales, with at least 3-5 years in a leadership role managing teams.
• Proven track record of driving growth within mid-market sales and delivering results in a high-growth environment

Expertise: 

• Strong understanding of SaaS and ITSM solutions, with experience addressing the unique requirements of mid-market customers
• Experience with EX tools, especially in onboarding and engagement for mid-sized enterprises. 

Leadership Behaviors: 

• Cultivate a Growth Mindset: Inspire innovation by encouraging calculated risks and fostering continuous improvement. 
• Champion the Customer: Embed customer needs into strategic planning and advocate for excellence across the customer journey. 
• Lead with Vision: Communicate a clear vision for mid-market growth and align team efforts to achieve long-term success. 
• Execute with Excellence: Establish accountability and operational efficiency to ensure consistent delivery of results. 
• Invest in People: Mentor and coach team members, fostering a sense of belonging and supporting career development. 

The annual base salary range for this position is $185,400 — $256,600 USD + Variable Compensation

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.