Internal Automotive Service Advisor
At Mercedes-Benz of Foothill Ranch, part of the esteemed Murgado Automotive Group, we strive to deliver a luxury service experience that matches the iconic Mercedes-Benz brand. As a leader in the automotive industry, we prioritize customer satisfaction and top-tier service. We are seeking a passionate and driven Automotive Service Advisor to join our growing team. If you have a talent for customer service, strong automotive knowledge, and thrive in a fast-paced environment, this is the perfect opportunity for you!
Position Overview:
As an Automotive Service Advisor at Mercedes-Benz of Foothill Ranch, you will be the face of the service department, helping our customers understand their vehicle's maintenance and repair needs. You will act as a liaison between customers and our team of expert technicians, ensuring that every interaction is smooth, transparent, and results in complete customer satisfaction.
Key Responsibilities:
Greet customers warmly and listen to their vehicle concerns and needs.
Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance.
Provide accurate cost estimates and timelines for vehicle repairs and services.
Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly.
Maintain detailed records of services and customer interactions.
Ensure customers are informed of their vehicle's progress throughout the service process.
Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly.
Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned.
Follow up with customers to ensure they are satisfied with their experience and encourage repeat business.
Qualifications:
2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
Strong knowledge of vehicle repair and maintenance services.
Excellent communication skills, both written and verbal.
A proven ability to explain technical information to customers in a way that is easy to understand.
Exceptional organizational skills and attention to detail.
Strong sales and upselling abilities.
Ability to multitask and thrive in a fast-paced environment.
Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) is preferred.
A valid driver's license with a clean driving record.
What We Offer:
Competitive salary with performance-based bonuses.
Comprehensive benefits package, including medical, dental, and vision insurance.
401(k) plan with company match.
Paid time off, holidays, and vacation days.
Opportunities for career growth within the Murgado Automotive Group.
Ongoing training and development to keep you updated with the latest automotive technologies.
Employee discounts on vehicles, services, and parts.
A positive, supportive work environment within a luxury automotive brand.
Why Mercedes-Benz of Foothill Ranch?
When you join Mercedes-Benz of Foothill Ranch, you're joining a team committed to delivering excellence. We take pride in offering unparalleled service to our customers, and we look for individuals who share that same passion for the automotive industry and customer service. This is your chance to work with a prestigious brand, in a dealership known for its exceptional service and high standards.
Apply Today!
Are you ready to elevate your career in the automotive industry with Mercedes-Benz? Apply now to join the Mercedes-Benz of Foothill Ranch team and make a meaningful impact as a Service Advisor. Submit your resume and application today!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead strategic global account initiatives at Cytiva, building C‑suite partnerships and driving growth across life sciences and biopharma accounts.
LexisNexis seeks a Telephonic Client Manager in Dayton to drive subscription sales, retain customers, and build pipeline through telephonic outreach and relationship management.
Crumdale Specialty is hiring a Business Development Representative to drive broker partner growth by prospecting, booking initial meetings, and supporting regional sales outreach.
Lead sales, operations, and a team at Hollister Park Meadows by driving customer-focused retail execution and developing store talent.
Hollister at Southgate Mall is hiring a part-time Key Lead to supervise the sales floor, coach team members, and drive an outstanding in-store customer experience.
Abercrombie & Fitch is hiring a customer-focused Key Lead to supervise floor operations, coach the store team, and support sales and merchandising at the Winston-Salem location.
Truist seeks a customer-focused Universal Banker at the Bradlee branch to process transactions, support sales and IRM activities, and educate clients on digital banking solutions.
Top Hat seeks a territory-driven Sales Representative to prospect, demo, and close higher-education accounts across the Greater Orlando area, helping professors adopt their SaaS and digital content solutions.
Hollister is hiring a part-time Key Lead in Charlotte to supervise the sales floor, coach store team members, and deliver outstanding customer experiences that drive sales.
Land Rover Raleigh is hiring an Automotive Sales Consultant to guide customers through vehicle selection, financing, and purchase while delivering a premium customer experience.
Experienced business banking professional needed to originate and manage commercial relationships across Central Vermont, combining credit analysis, sales discipline, and local market knowledge.
Lead sales, operations and team development at the abercrombie kids store in Easton Town Center, driving customer experience and store performance.
Lead floor operations and drive customer experience and sales as the Key Lead at Abercrombie & Fitch's Westfield Century City store through coaching, merchandising, and effective POS operation.
Focuses on a core belief and mission statement: Our organization must have an unwavering commitment to the delivery of quality new and pre-owned vehicles by providing extraordinary service to the people we proudly and humbly call our clients.
11 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
