Sales & Service Specialist

Responsibilities 

Individual must be able to perform the essential duties with or without reasonable accommodation.  

• Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database.

• Maximize gross margin sales through careful analysis during the quote process. 

• Identify and act on opportunities to increase market share by growing sales. 

• Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate. 

• Assist outside sales and/or branch management in processing priority transactions. 

• Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales. 

• Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed. 

• Work with internal MRC Global departments to set up and maintain accurate customer files (profiles). 

• Maintain and approve quality standards. 

• Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information. 

• Participate in meetings and training opportunities to enhance and maintain personal and product knowledge. 

• Monitor expected ship dates to ensure timely delivery and expedite as needed. 

• Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material). 

• Take reasonable care for the safety and health of yourself and others. 

• Report workplace hazards, injuries, or illnesses immediately. 

• Perform other duties as required. 

Qualifications 

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.  

• High School Diploma or General Education Degree (GED) and additional post-secondary training or education.

• Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience. 

• Demonstrated competence in the use of computers and software applications. 

• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. 

• Ability to effectively present information in one-on-one and small group situations. 

• Willingness and ability to be on call as needed to provide 24-hour service to customers. 

• Willingness and ability to travel within and outside the branch service area, with occasional overnight stays. 

• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.  

Additional Qualifications 

• Must have the ability to provide documentation verifying legal work status.

• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries. 

• Ability to understand and comply with MRC guidelines and expectations including MRC Global’s Code of Conduct and Conflict of Interest guidelines.  

Working Conditions 

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.