Customer Success Manager, PerfectScale by DoiT - CT / MT
Skills
- 3+ years in customer success, account management, consulting, or software sales
- Experience running technical POCs and onboarding for SaaS or platform products
- Strong verbal and written communication with experience engaging executive and technical stakeholders
- Data-driven approach to identify adoption signals and prioritize customer work
- Ability to manage multiple accounts and projects with strong organization
Responsibilities
- Own technical validation and POCs during the sales process and support post-sale onboarding and implementation
- Manage a portfolio of customers to drive adoption, retention, renewals, and expansion
- Build and maintain relationships with stakeholders from end users to C-level sponsors
- Create and execute tailored Success Plans and lead quarterly business reviews
- Identify risks and opportunities at least two quarters in advance and coordinate mitigation
- Collaborate with Account Executives, Solutions Engineering, R&D, and cross-functional teams to advocate for customer needs
- Document customer records, assist with billing reconciliation, and refine internal playbooks and processes
Education
- Bachelor’s degree preferred or equivalent practical experience in a related field
- Ongoing professional development encouraged (certifications in cloud or customer success valued)
Benefits
- Unlimited PTO
- Flexible working options (fully remote)
- Health insurance
- Parental leave
- Employee Stock Option Plan (ESOP)
- Home office allowance
- Professional development stipend
- Peer recognition program
Average salary estimate
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