Customer Success Manager - Baby, Pet & Home

Founded in 2017, rePurpose is the leading Packaging Sustainability & Compliance platform for consumer companies. As pioneers of verified plastic recovery, the company enables brands to measure their plastic footprint and recover plastic waste from nature through a global partner network while streamlining compliance across 45+ packaging regulations.

rePurpose has recovered over 88 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 active impact projects worldwide. The company's platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.

rePurpose is headquartered in New York. Learn more at repurpose.global.

A key member of rePurpose Global’s Customer Success Team, the Customer Success Manager owns strategic accounts focused on CPG brands in the baby, pet & home sectors. The face of rePurpose Global throughout the post-sales customer journey - from onboarding and implementation to renewal and representing the needs of the customer to the wider business. Working across both compliance and plastic recovery customers, the CSM will hold relationships with key stakeholders, focusing on account retention and growth.

• Own a book of business focused on CPG brands in the baby, pet & home industries.
• Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization.
• Create a structured cadence with accounts, conducting QBRs and making recommendations for further product utilization
• Manage compliance customers through complex reporting cycles, working closely with Product, Delivery & Enablement teams to ensure clear communication and adherence to legislation.
• Identify expansion and up-sell opportunities, new use cases, and own renewal of customer contracts.
• Remain current with industry trends, the competitive landscape, and market conditions to proactively identify potential risks and opportunities for our clients.
• Coordinate technical resources needed for up-sell opportunities and support issues, and own client health reporting.
• Analyze customer data to identify and propose new ideas and processes to prevent issues and increase retention.
• Attend industry events and conferences to build relationships with existing clients.

• A background in customer/stakeholder management with experience managing multiple workstreams, leading relationships at all levels
• Experience working in a fast-paced, high-growth environment with the ability to adapt and thrive in rapidly changing circumstances
• A proven track record of quota achievement Attention to detail, strong organizational skills, and a bias for action
• Experience with CRM systems, Hubspot preferred
• Preferred: experience working within CPG and/or packaging/manufacturing organizations

• The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below.
• For roles based in New York City, the estimated compensation for the role is $85K-$95K (not including OTE)

• Impact-Driven Work: Help businesses reduce their environmental footprint and take action on the packaging waste crisis 
• Collaborative Culture: Work alongside passionate experts dedicated to driving sustainable change.
• Growth Opportunities: As we expand our platform, you'll play a key role in shaping our product vision and strategy.

Location Preference:

The preference for this role is NYC based candidates, but we are open to other locations depending on the right fit. We also have our head office in New York City, at 1460 Broadway, where we meet once every quarter. We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.