Team Lead, Customer Success
Skills
- Proven customer-facing experience with strong verbal and written communication
- Coaching and people leadership skills including mentoring and performance management
- CRM proficiency (Salesforce or similar) and comfort using metrics to guide decisions
- Strong problem-solving, issue management, and conflict resolution capabilities
- Ability to balance customer advocacy with company goals and commercial outcomes
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers through regular 1:1s, feedback, and career development
- Manage a small book of accounts, driving onboarding success and 30/60/90-day engagement plans
- Collaborate with Sales and Support to ensure smooth handoffs and consistent client experience
- Monitor and report on team KPIs, client engagement trends, renewal readiness, and risk
- Improve outreach cadences, onboarding workflows, and playbooks for scalable success
- Identify renewal risks and partnership growth opportunities and support mitigation actions
- Partner cross-functionally to optimize CRM usage, product feedback loops, and onboarding processes
Education
- Bachelor’s degree or equivalent practical experience
- Relevant professional training or certifications (preferred but not required)
Benefits
- Comprehensive health care coverage
- Paid time off and company-observed holidays
- Life insurance
- 401(k) plan with company match for eligible employees
- Performance-based bonus eligibility
- Learning and development opportunities and a supportive team culture
- Remote work flexibility with occasional travel (~5%)
Average salary estimate
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