Partner Success Manager

About Us:

Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences, from search, to recommendations, to AI Shopping Agents and everything in between. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Birkenstock and The Very Group. Constructor is a U.S. based company that has been in market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.

We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

💼 Role Summary

The Partner Success Manager (PSM) is responsible for developing, managing, and maximizing the performance of a portfolio of our SI & agency partners. This role is central to ensuring partners are fully enabled to sell and implement the Constructor platform, which provides AI-powered product discovery solutions for e-commerce. Success in this role is measured through successful customer outcomes and maintaining high levels of partner satisfaction with Constructor's innovative technology. The ideal candidate is a relationship-builder, proficient technologist, a strategic thinker, and a results-oriented professional with a strong understanding of the e-commerce product discovery space and experience working with partners in this domain, specifically within a SaaS environment.

🎯 Key Responsibilities

• Partner Relationship Management: Serve as the dedicated technical point of contact for assigned partners, fostering strong, trusting relationships. Participate in regular business planning and performance review meetings (QBRs) in collaboration with regional partner managers to track progress against joint enablement and certification goals related to Constructor's product suite.
• Partner Technical Enablement Content: Design and lead scalable onboarding, certification, and enablement programs for partners to ensure they can independently sell, implement, and support Constructor products, including our search, recommendations, and personalization solutions.
• Enablement and Training Delivery: Drive partner proficiency by ensuring they complete required Constructor certifications and access necessary training. Coordinate product updates, implementation methodology workshops, and technical deep dives with internal Constructor experts.
• Revenue Acceleration: Proactively support the pre- and post-sale process with partners, assisting with technical design of Constructor implementations, demo support, project scoping, and project plan reviews to ensure successful deployment of Constructor's platform.
• Partner Practice & Center of Excellence Development: Support partner practice development through stages of partner maturity, focusing on building expertise in Constructor's technology. Establish regular success reviews, performance tracking, and strategic check-ins to optimize partner engagement and performance.
• Operational Excellence: Ensure partners adhere to Constructor's program guidelines and compliance requirements. Facilitate smooth internal processes for training, certification, and practice development within the Constructor partner ecosystem.

Advocacy: Act as the voice of the partner internally, collecting feedback on Constructor product features, implementation challenges, and program structure to inform the product roadmap and partner strategy.

🔍 Required Qualifications

• 3+ years of technical, hands-on experience in e-commerce, product search/discovery, ideally with a focus on AI-powered solutions.
• Proven track record of managing and delivering implementations jointly with partners, particularly in deploying complex SaaS platforms like Constructor.
• Strong understanding of SI/Agency models and partner programs in enterprise SaaS environments, with a focus on driving mutual success.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels, both internally at Constructor and within partner organizations.
• Strong organizational skills and aptitude for building for scale - identifying patterns and creating processes and frameworks to streamline partner-led implementations of Constructor's platform.

✨ Preferred Skills

• Technical and implementation experience with Constructor or a similar AI-powered product discovery platform with high levels of partner engagement.
• Prior experience in the e-commerce domain, specifically with understanding the challenges and opportunities in online retail.
• Ability to travel occasionally (up to 25%) for partner meetings and events, representing Constructor.
• Highly organized, autonomous, and comfortable working in a fast-paced, high-growth environment like Constructor.

🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year

💰 A competitive compensation package including stock options

🌎 Fully remote team - choose where you live 

🛋️ Work from home stipend! We want you to have the resources you need to set up your home office 

💻 Apple laptops provided for new employees

🧑‍🎓 Training and development budget for every employee, refreshed each year

👪 Maternity & Paternity leave for qualified employees

🧠 Work with smart people who will help you grow and make a meaningful impact

🏥 Company sponsored US health coverage (100% paid for employee)

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.