Deal Desk Administrator - job 1 of 2

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

We are seeking a Deal Desk Administrator to join our Revenue Operations team. The Deal Desk Administrator is responsible for providing crucial administration and operational support to the sales team to facilitate quote and order execution while enhancing efficiency. They will actively work with sales, legal, finance, and other cross functional teams to ensure compliance and optimize operational processes to drive successful order execution.

This role requires candidates to be based in the Eastern or Central time zone to support team collaboration.

• Quote and Contract Processing: Provide day-to-day support to the sales team by reviewing and processing sales quotes, contracts, and proposals, ensuring timely and accurate execution.
• Cross-Functional Collaboration: Liaising with sales, legal, finance, and other departments to ensure all deal requirements are met and facilitate seamless deal closures.
• Documentation Management: Assist with preparation and maintenance of all deal-related documentation, including contracts, quotes, special pricing requests, and other relevant records.
• Compliance Checks: Help ensure compliance with pricing guidelines, approval processes, and standard terms and conditions.
• Process Improvement: Assisting in identifying inefficiencies within the deal process and contributing to continuous improvements to streamline operations.
• Deal Validation: Verifying deal information for accuracy and completeness, ensuring it aligns with company policies and legal requirements.

• Bachelor’s degree or global equivalent experience preferred.
• Minimum of 3 years' experience in Sales Operations, Deal Support, or Commercial support.
• Minimum of 3 years' experience using Salesforce.com, CPQ, Docusign CLM (or similar order creation/execution tools).
• Experience with Quote and Order Form creation and special terms and conditions related to non-standard agreements.
• Continuous improvement mindset with a focus on process optimization.
• Experience supporting Revenue teams in a B2B Software company.
• Clear communicator with excellent written, verbal, and listening skills.
• Ability to build relationships effectively across global teams.
• Strong diagnostic and problem-solving skills.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now. 

Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.