Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Customer Success Manager is the primary owner of the enterprise customer support relationship for key accounts. In addition, this role will work with support team partners, vendors, and our Operations and Supply Chain teams to ensure optimal support delivery. They will become a subject matter expert relative to these tasks and have a role in case handling and process improvement.
Bachelor's Degree in Business, Engineering, or Computer Science AND 1-2 or more years of experience in a Customer Success, Enterprise Technical Support, or Technical Account Management environment supporting hardware or software products and services
Required
B2B SaaS Experience in a Customer Success, Account Management, or Technical Support environment
Excellent written and verbal communication skills
Strong Customer-facing presentation skills with the ability to establish credibility and trust
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and develop a high-performing Enterprise Customer Success team at Articulate to drive adoption, retention, and growth of enterprise clients across the US and globally.
The AI Deployment Strategist will champion early customer success and accelerate AI integration within Assembled's innovative support platform to transform customer operations.
UChicago Medicine is hiring a full-time Patient Appointment Coordinator in Burr Ridge to handle patient scheduling and communication in a fast-paced healthcare environment.
Uniquely Cats Veterinary Center is looking for a skilled, cat-loving Veterinary Receptionist to provide excellent support and care in Boulder, CO.
Serve as a Past Due Collections Specialist for American Express, delivering exceptional customer service and securing payments while working in a hybrid model.
Dynamic AI startup is looking for a skilled Billing Support Associate to deliver exceptional billing customer support and improve workflows in a fully remote role.
Wider Circle invites a dedicated Member Engagement Specialist to lead community health initiatives and strengthen member relationships for better health outcomes.
Support patients, HCPs, and payers as a Healthcare Call Center Specialist at EVERSANA, delivering expert reimbursement assistance and fostering positive client interactions.
Customer Service Manager needed to champion customer success and lead service excellence at Great Day Improvements Manufacturing in Cincinnati.
Support and empower construction industry users as a Customer Support Specialist at Trunk Tools, a high-growth AI startup transforming jobsite workflows.
Specialty Pharmacy Technician role at Rightway supporting member engagement and specialty clinical pharmacists in a remote, patient-focused environment.
Contribute to McKesson’s healthcare impact as a Customer Onboarding Specialist driving successful onboarding and implementation of new pharmacy and specialty distribution customers.
Think big. Dare to innovate. At Coates we pride ourselves on constantly challenging the industry norm to deliver unrivalled results. Switchboard™, our dynamic content management software platform, combined with our variety of digital kiosks and ...
1 jobs