Customer Support Specialist

At Trunk Tools, we’re the leading AI company revolutionizing construction—the second-largest industry on earth. We recently raised a $40M Series B led by Insight Partners, bringing our total funding to $70M from top-tier investors including Redpoint and Innovation Endeavors. This new round is fueling our next phase of growth as we scale AI agents across the jobsite.

Our mission is to build the future of construction through intelligent automation. Despite being a $13+ trillion industry, construction still runs largely on analog processes—we’re changing that by embedding AI directly into field operations.

Founded by builders and technologists (Stanford, MIT), our team has delivered software used by over 140,000 field professionals, impacting millions of users and contributing to $10B+ in built projects. Many of us come from the field ourselves, giving us a deep understanding of the industry’s unique challenges.

After years of building the “brain” of construction, we’re now launching production-ready AI agents—starting with intelligent document processing and Q&A, and rapidly expanding into core operational workflows. Our team has doubled in the past year, and with 65+ employees (25+ engineers), we’re scaling fast and entering a period of hypergrowth—this is a rare opportunity to join at an inflection point.

About the role

At Trunk Tools, we’re the leading AI company revolutionizing construction: the second-largest industry on Earth. We’re a hyper-growth Series B startup backed by $70M from top investors like Insight Partners, Redpoint, and Innovation Endeavors, with deep traction among Fortune 500 general contractors.

Our mission is to automate the construction industry through intelligent, jobsite-ready AI. After years building the “brain” of construction, we’re now deploying AI agents to eliminate manual work and enable smarter decisions across critical workflows.

The Support Specialist role ensures that customers get the most out of Trunk Tools from day one. You’ll be the go-to problem solver for field teams and end users, helping them configure, troubleshoot, and adopt AI solutions in their daily workflows. This is a hands-on role that blends technical curiosity with customer empathy — making sure our customers not only use Trunk Tools but succeed with it.

What You'll Be Doing

• Customer Support & Troubleshooting: Act as the frontline contact for customer inquiries, resolving issues quickly and effectively across chat, email, and video support.

• Implementation Assistance: Guide customers through onboarding, setup, and configuration of AI agents and workflows.

• Enablement & Training: Run product demos, answer “how-to” questions, and empower users to self-serve through documentation and training resources.

• Feedback & Advocacy: Collect user feedback, identify recurring issues, and communicate insights to Product and Engineering teams to improve our tools.

• Knowledge Building: Maintain support documentation, FAQs, and internal knowledge bases to scale customer success.

• Metrics & Reporting: Track key support metrics (e.g., response time, resolution time, customer satisfaction) and surface trends for continuous improvement.

Qualifications

• 2–4 years of experience in customer support, technical support, or customer-facing operations, ideally in SaaS or construction tech.

• Strong problem-solving skills and comfort troubleshooting software issues in real time.

• Excellent communication skills — able to explain technical concepts to both field superintendents and office executives.

• Technical curiosity: you’re comfortable learning cloud-based tools, APIs, and AI-driven workflows.

• Highly organized and detail-oriented, with the ability to manage multiple support tickets and requests simultaneously.

• Experience in construction tech, field training, or AI tools is a plus.

What We Value

• Customer empathy: You genuinely care about solving problems and making users successful.

• Responsiveness: You move fast, prioritize well, and ensure customers are never left hanging.

• Proactivity & ownership: You don’t just react — you anticipate issues and create solutions.

• Clarity: You can simplify complexity and make technology approachable

• Builder mindset: You enjoy creating scalable resources and processes that raise the bar for the whole team.

What we offer

🎖️ A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters

💰 Competitive salary and stock option equity packages

🏥 3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!

🤓 Learning & Growth stipend

🏠 Flexible long-term work options (remote and hybrid)

🥨 Free lunch provided in the office in NYC & Austin - you’ll never go hungry with us!

🛫 Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

🏝 IRL / In-Person retreats throughout the year

Please note: All official communication from Trunk Tools will come from an email address ending in @trunk.tools. If you receive outreach from any other domain, please disregard it or report it to us.

At Trunk Tools, we’re working hard to build a more productive and safer environment within the construction industry, and we strive to live by these same values here at Trunk Tools HQ. As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class. 

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