Sr. Specialist Customer Acquisition

Job Title:

Sr. Specialist Customer Acquisition

Job Description

The Inside Sales Representatives will be responsible for developing new business opportunities within a defined list of accounts that are not currently HP customers, while also managing inbound marketing leads. The team will serve as the primary point of contact to identify customer needs, build relationships, and collaborate with HP partners to bring deals to a successful close.
This role requires high energy, resilience, and a proactive sales mindset. Representatives will manage the sales process from lead identification through qualification, need assessment, solution alignment, and deal handoff to HP partners, supporting the partner with pricing, product specifications, and coordination along the way.
We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

Key Responsibilities

• Lead Generation & Prospecting
  • Proactively call into assigned account lists (non-HP customers) to identify sales opportunities.
  • Follow up on inbound marketing-generated leads promptly to maximize conversion.
  • Maintain a consistent level of outbound call activity, email outreach, and digital prospecting.
• Customer Engagement & Qualification
  • Conduct discovery conversations to uncover customer needs and challenges.
  • Position HP technology solutions effectively by aligning features/benefits to customer needs.
  • Qualify opportunities and determine when to bring in HP partners to advance the sales cycle.
• Pipeline Management
  • Manage multiple workflows simultaneously, outbound prospecting, inbound follow-ups, and active opportunities.
  • Update CRM with accurate records of all interactions, pipeline stages, and progress.
  • Track activity metrics and meet/exceed monthly, quarterly, and annual sales goals.
• Collaboration & Deal Support
  • Partner with HP channel partners to ensure smooth opportunity handoff.
  • Support partners by assisting with quotes, pricing requests, product specs, and documentation.
  • Work closely with marketing, product, and sales leadership teams to optimize the lead-to-close process.
• Continuous Learning & Improvement
  • Stay current on HP product offerings, industry trends, and competitor positioning.
  • Actively participate in team meetings, training sessions, and coaching.
  • Provide feedback to leadership on market insights and process improvements.

Required Skills & Competencies

• Sales Acumen & Resilience
  • Proven success in B2B inside sales or business development roles.
  • Comfortable with high-volume outbound calling and digital outreach.
  • Resilient mindset with the ability to handle rejection and keep momentum.
• Technical & Industry Knowledge
  • Technology sales experience preferred (hardware, software, or IT solutions).
  • Channel experience is a strong plus (understanding partner/VAR relationships).
  • Ability to quickly learn and articulate HP product benefits and use cases.
• Communication & Relationship-Building
  • Outgoing and engaging personality with strong interpersonal skills.
  • Ability to build trust and rapport with decision-makers over the phone and online.
  • Clear, professional verbal and written communication skills.
• Organization & Workflow Management
  • Skilled at managing multiple accounts, opportunities, and deadlines simultaneously.
  • Strong time management and prioritization skills in a fast-paced environment.
  • Self-starter with minimal need for supervision.
• Technical Proficiency
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Familiarity with CRM systems (e.g., Salesforce, MS Dynamics) preferred.
  • Ability to use virtual meeting tools (Teams, Zoom, WebEx) for customer interactions.

Performance Metrics

• Sales revenue performance against goal
• Call activity volume and quality (daily/weekly outbound targets).
• Marketing lead follow-up and conversion rate.
• New qualified opportunities created and added to the pipeline.
• Contribution to partner-led deal closures (revenue influence).
• Customer satisfaction and relationship feedback.

Success Profile

The most successful candidates for this role are:

• Confident Communicators – not afraid of the phone, energized by conversations.
• Proactive Prospectors – driven to create opportunities where none currently exist.
• Organized Multitaskers – able to juggle outbound, inbound, and partner support seamlessly.
• Collaborative Team Players – know how to work with HP partners to achieve shared success.
• Self-Motivated Achievers – take ownership of their goals and consistently deliver results.

Location:

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

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