Principal Program Manager, Global Partners
Skills
- Designing and running partner programs across multiple partner types
- Cross-functional stakeholder alignment and influence
- Program analytics and KPI-driven decision making
- Incentive design and operational execution (e.g., deal registration workflows)
- Global program rollout and change management
- Strong written and verbal communication and executive presentation
- Familiarity with partner business models and channel economics
- Experience with partner lifecycle processes, compliance, and onboarding
Responsibilities
- Define and evolve global partner program structure and routes-to-revenue, including specialization frameworks and paths for GSIs, MSSPs, service providers, and technology partners.
- Partner with Partner Strategy & Operations and Partner Program Experience to set roadmap for systems, tools, and strategic initiatives.
- Serve as the voice of the global partner ecosystem—gather, validate, and communicate partner requirements to program and product teams.
- Design and scale enablement and advocacy programs to ensure partners and internal teams understand program benefits, ROE, and operational processes.
- Manage incentive programs end-to-end: qualification criteria, claims submission, documentation, and adoption tracking (e.g., Deal Registration).
- Track and report key program metrics (adoption, incentive utilization, compliance, engagement) and present findings to stakeholders.
- Coordinate cross-functional stakeholders (Marketing, Product, Legal, Enablement, Theaters) to ensure consistent global program standards.
- Own and execute global projects such as partner sales initiatives, executive briefings, and webinars.
- Identify risks, gaps, and opportunities in program execution and recommend remedial actions.
- Develop and manage standardized partner onboarding and termination processes in partnership with Legal and Partner Experience.
Education
- Bachelor’s degree in Business, Engineering, or related field or equivalent experience
- Preferred: MBA or advanced business degree (not required)
Benefits
- Competitive compensation and equity (public company)
- Comprehensive medical, dental, and vision benefits
- Retirement plan (401k) and other financial benefits
- Generous parental leave and paid time off
- Professional development and learning opportunities
- Hybrid work model with flexible work arrangements
- Employee resource groups and diversity & inclusion programs
Average salary estimate
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