Account Director, Pharma

CG Life is seeking a strategic client partner with 10 years of agency experience in the life science, healthcare, or biopharma sectors. As the day-to-day business builder and strategic client advisor, this person thrives in fast-paced environments and is excited by the challenge of helping their clients obtain results.

The Account Director combines past experiences, an in-depth understanding of market strategies, and the client’s goals to execute marketing projects, programs, and campaigns successfully. This individual is committed to challenging the status quo and inspiring others to do the same as they lead their teams within the Client Services department.

Key Responsibilities, including but not limited to:

Client Relationships

• Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management.
• Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth.
• Persuades clients as a strategic partner with a perspective they can trust.
• Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations.
• In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.

Account Growth

• Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities.
• Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects.
• Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate. 

Account Finance

• Ensures the accurate management of the account financials, including managing reporting.
• Leads and reports on monthly and quarterly forecast updates for the assigned client account(s).

Project Oversight

• Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution.
• Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget.
• Directs, coaches, and motivates the client services team to effectively deliver for our clients.

Leadership & Strategic Guidance

• Acts as the client’s champion internally and brings their point of view to our work.
• Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals.
• Successfully serves as a point of authority and/or source of advice for assigned client(s).
• Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning.
• Demonstrates influence and diplomacy in written and verbal presentations

Internal Relationships

• Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met.
• Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective.

Knowledge & Expertise

• In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.
• Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget.
• Expert on the client’s business, customers, and competitive environment.
• Leads meetings and contributes strategically not only in tactics but also in positioning and planning.
• Understands client performance metrics and takes initiative to align their personal goals by analyzing progress, providing constructive feedback, and implementing tailored strategies for success.

People Management

• Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement.
• Takes an active role in mentoring junior team members and alerts them to opportunities for mentorship across CGL to achieve career goals.

• 10+ years of healthcare or life sciences agency experience or experience in a fast-paced life sciences/healthcare organization.
• AOR/DAOR agency experience preferred.
• Bachelor's degree in marketing, communications, or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Client-facing presence and interaction with C-Suite level must be demonstrated.
• Flexible and agile, with the ability to quickly change course when the need arises.
• Strong analytical and strategic-thinking abilities to carefully manage details while juggling multiple projects.
• Ability to put together professional-looking documents and presentations.
• Strong presentation/public speaking skills.
• Ability to focus and work under pressure during tight deadlines with humor, tact, and professionalism.
• This role requires the ability to be onsite at client 2-3 days per week in Princeton, NJ.

We are proud to offer a comprehensive benefits package to all of our employees:

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $120,000 - $150,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At CG Life, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan. CG Life offers a variety of benefits, including health benefits, 401K retirement with a generous company match and immediate vesting, and flexible time off.  

This job posting is intended for direct applicants only; please, no outside recruiters.