Fast Facts

CDW is seeking a ServiceNow Business Manager to manage multi-million-dollar programs while serving as a product expert and liaison between stakeholders. This role involves developing strategies to increase sales, managing financials, and mentoring junior team members, all while fostering strong relationships with partner organizations.

Responsibilities: Key responsibilities include managing partner communications, analyzing industry information, developing marketing strategies, mentoring team members, and hosting business reviews to evaluate partner performance.

Skills: Candidates should possess excellent communication skills, financial acumen, strategic agility, and proficiency in Microsoft Office applications.

Qualifications: A bachelor's degree with 5 years of relevant experience in sales, marketing, or project management is required, or 9 years of relevant experience in lieu of a degree. Preferred experience includes engaging with executive leadership and driving results in a team environment.

Location: This position is based in Chicago, Illinois, United States.

Compensation: $88000 - $154200 / Annually

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job summary

The Category and Brand Management team is the central liaison for one or more partners for working with CDW stakeholders across the organization, including sales, finance, and marketing. The Business Manager is responsible for managing multi-million-dollar programs including VIRs, Coop, marketing spends, and Spiffs. This role serves as the product expert and business manager for the assigned partner and has subject matter expertise on their product, partner, and associated financials.

What you’ll do

• Engage regularly with assigned partner(s) to maintain an open channel of communication at all times to ensure that all CDW and partner stakeholders are kept up to date on any and all issues, initiatives, projects, meetings, or conferences
• Provide subject matter expertise and evangelize a partner's product line and associated programs such as Bid Desk programs, VIR, COOP and Category Penetration
• Analyze complex industry information to identify and execute opportunities and develop and execute strategies to increase sales
• Develop and articulate competitive positioning and differentiation of brands
• Develop and drive execution for marketing plans for partner in conjunction with Partner Development and Product Managers that outline target customer segments, products, promotions, pricing, positioning and complete launch plans
• Identify training opportunities and educate pre-sales and Product Specialists on new product introductions, transitions, competitive advantages, and opportunities to identify sales within their customer base
• Understand and communicate partner organizational structure with key decision makers and foster strong executive relationships
• Communicate partners’ financial conditions and market new products related to the assigned partner
• Manage and maximize overall profitability; managing financial benefits and develop and execute strategies around re-investing funding
• Mentor and coach junior team members
• Engage with CDW Procurement to help forecast sales volumes
• Represent and evangelize the assigned brand in meetings and speak to brand performance, category performance, program/promotion results, and current initiatives
• Lead the Product specialists in creation and review of content for respective manufacturer ads.
• Provide comprehensive reporting and analysis, both internally and externally, on brand performance, category performance, industry trends, and market share
• Host Quarterly Business Reviews (QBRs) to review partner performance and discuss/lead joint initiatives
• Identify and drive continuous improvement opportunities
• Obtain and facilitate necessary partner and industry certifications

What we expect of you

• Bachelor’s degree and 5 years sales/marketing/project management experience, OR
• 9 years’ experience in sales/marketing/project management, OR
• 4 years CDW PPM experience and 5 years’ experience in sales/marketing/project management 

Preferred skills, experience and qualities needed

• Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
• Proven ability to engage with executive leadership effectively and strategically
• Demonstrated ability to build and maintain strong business relationships
• Proficient in Microsoft Office applications
• Expert financial and business acumen
• Exceptional strategic agility and analytical skills
• Excellent presentation skills
• Proven track record of driving results

Pay range: $88,000 - $154,200 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.  

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.