Solutions Engineer

About Us

Since 2012, CCT (cct.io) has helped more than 300 casinos worldwide to streamline workflows, simplify compliance, and improve profitability.  With an award-winning suite of software and services, we scalable solutions that integrate with more than 100 casino management, hospitality, and financial systems.

We are a team of 120 (and growing!) headquartered in Tulsa, OK, with remote and WFH locations across North America. Our core values represent who we are and how we work – Customer Oriented, Problem Solving, Driven, Adaptability, and Teamwork.

Job Description

The Solutions Engineer at CCT plays a pivotal role in the sales process, bridging the gap between technical capabilities and customer needs, by connecting the CCT platform features to business value. This role involves working closely with the sales team to provide technical expertise, product demonstrations, and tailored recommendations to both existing and prospective clients. The ideal candidate will possess deep technical acumen, the ability to master the full suite of CCT products, and have excellent communication skills to effectively articulate the value of our solutions.

• Understand customer needs: Analyze a client's current technology and business goals through effective technical discovery and needs assessment techniques.
• Design solutions: Utilize your technical expertise to recommend solutions and specific configurations to support customer needs and goals.
• Provide effective pre-sales support: W closely with sales team members to facilitate new business by building and delivering compelling product demonstrations, providing technical guidance, and creating proofs-of-concept.  Essentially, “own” the technical win.
• Offer technical expertise: Answer complex technical questions during the sales process, which can range from explaining how a system works to more complex discussions about implementation.
• Collaborate with product teams: Act as a bridge between the customer or prospect and the product/engineering teams relaying customer feedback, feature requests, and pain points to help shape future product development.
• Support implementation: As needed, collaborate on the initial setup and configuration of the solution for the client and provide support during trials.
• Provide consistency in the customer experience: Facilitate knowledge transfer and handoffs between sales, implementation, and client services.

• You are passionate; you throw your energy and conviction into the work you do.  
• You are naturally curious; you have an innate desire to understand people and help solve their problems.
• You are collaborative; you thrive in environments where people work together to create winning solutions.
• You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.

• 5+ years of pre-sales, consulting, or solutions engineering experience; or similar tenure in other technical, client-facing roles
• Expertise in analytics products and/or BI tools/platforms
• Experience with data analytics methodologies and data science
• Hands-on experience with web applications, APIs, data integrations, and software architecture
• Excellent problem-solving and communication skills (being able to take technically complicated concepts and explaining them in layman terms)
• Exceptional verbal communication and presentation skills to multiple buyer personas (including executives)
• Adept at building strong, lasting relationships with decision-makers at all organizational levels within clients and prospects
• Ability to handle a fast-paced environment and continuously re-prioritize, while maintaining a constant focus on participating in the sales process