Senior Inside Sales and Customer Service Representative

Why CBT Nuggets is a great place to work:

Work from anywhere. While we have an office in Eugene, Oregon, the majority of our team works remotely throughout the United States.

We take work-life balance seriously. You’ll work hard at CBT Nuggets, but you’ll also have plenty of time to relax and recharge. We recognize the importance of spending time with your family and friends — and having time for your hobbies and passions. 

Enjoy creative freedom. Got ideas that could benefit our learners and organization? We embrace innovation. We are always open to new ideas — and welcome them from everyone on our team.

Get involved in great causes. NuggetLove, our charitable arm, is committed to making a difference. We support a wide range of issues ranging from education to social justice to supporting military personnel who are transitioning to civilian life. 

SCOPE & GENERAL PURPOSE OF JOB: 

Responsible for all inbound customer service and sales

Responsible for closing and/or triaging sales opportunities

Responsible for executing re-engagement strategies to increase the health score of existing members

• Handle complex customer inquiries and escalations via phone, email, and chat with professionalism and expertise.
• Provide advanced technical support for Adept platform questions and troubleshooting, mentoring junior team members.
• Proactively assist customers with account management, strategic billing inquiries, and subscription renewals, identifying expansion opportunities.
• Leverage customer feedback to identify systemic improvements for our products and services.

• Identify and engage high-potential new subscribers through inbound inquiries and strategic proactive outreach, including key account management upsells and additional license opportunities.
• Expertly educate prospects on the value and benefits of a CBT Nuggets online subscription, tailoring solutions to specific client needs.
• Conduct advanced product demonstrations and presentations, often for larger organizations or complex sales cycles.
• Consistently close sales and significantly exceed individual and team sales targets.
• Maintain meticulous records of customer interactions and sales activities in Salesforce, providing insights for sales forecasting.

• Collaborate closely with internal teams to ensure a seamless and optimized customer experience.
• Mentor and coach junior team members on sales best practices and customer service excellence.
• Continuously stay ahead of new product features and IT training trends, acting as a subject matter expert.

• 5+ years of proven experience in an inside sales or customer service leadership role.
• Exceptional communication, negotiation, and presentation skills, both verbal and written.
• Strong interpersonal skills with a highly customer-centric and problem-solving approach.
• Ability to understand, articulate, and simplify complex technical concepts clearly and concisely.
• Expert-level proficiency with Salesforce and sales analytics.
• Highly self-motivated, results-oriented, and demonstrated ability to consistently exceed sales targets.
• Ability to work independently, lead initiatives, and contribute significantly as part of a high-performing team.
• Prior experience in the IT industry or with online learning platforms is highly preferred.
• Must understand AI tools, and when and how to use them

• This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act.
• Compensation: $70,000 annual salary.
• One share of the company's profit-sharing plan is paid as a bonus each time the company reaches the “Distribution” milestone.
• Generous employee benefits.

CBT NUGGETS MISSION

To continually improve the effectiveness of learning. 

CBT NUGGETS BRAND COMPONENTS:

Position: The distinct point of difference our brand holds in the minds of our target audience.

 - IT training you can trust.

Personality: The human traits that describe our brand as if it were a person.

  -Passionate, empathetic, and accountable.

Promise: The consistent experience we commit to providing at every touchpoint.

  - Learner First

Interviewing Tips

What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help.

Sign up for the free trial and learn about the CBT Nuggets offering. Every teammate at CBT Nuggets has to understand our customer and our product. Prepare as if you’re already on the team.

Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into better use.

Smile, and enjoy the process.

Third-Party Solicitation

Headhunters and recruitment agencies may not directly submit applications for this job posting and are expressly prohibited from reaching out directly to any hiring managers or department heads via phone, email, LinkedIn, or other means of communication. All applications must be submitted directly by the job applicant."

Equal Opportunity/Affirmative Action Employer

CBT Nuggets provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. In addition to federal law requirements, CBT Nuggets complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CBT Nuggets expressly prohibits any form of workplace harassment based on race, color, religion, gender (sex), gender identification or expression, sexual orientation, marital status, national origin, age, veteran status, disability, genetic information, height, weight, physical appearance, hairstyle, need for reasonable accommodations, pregnancy, childbirth, lactation or familial status. Improper interference with the ability of CBT Nuggets’ employees to perform their job duties may result in discipline up to and including discharge.

CBT Nuggets provides reasonable accommodations for qualified individuals who need accommodation for medical or religious reasons, as provided by law, in regards to candidate selection, job assignment, compensation, training, benefits, promotion, discipline, and termination, unless doing so would result in an undue hardship to CBT Nuggets. The Company is committed to engaging in an interactive process for qualified individuals seeking reasonable accommodations as provided by law.

CBT Nuggets actively maintains and regularly updates its Affirmative Action Program.

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