Service Coordinator

Overview

Cambrian Homecare, LLC is an excellent setting for a career in healthcare – where you can make a real difference in the lives of the aging, injured, or developmentally disabled.

We are looking for a compassionate an organized Service Coordinator to join our Long Beach team. A Service Coordinator is invested in assisting us in providing quality care and making quality matches between our experienced Caregivers and valued Clients.

Available: Tuesday – Saturday, 3:00 PM to 11:30 PM (Swing Shift)Candidates must be able to commit to working the full swing shift as scheduled.

This is not a remote position.

Responsibilities

• Staff scheduling and coordination
  • Ensure efficient and appropriate scheduling of caregivers and clients to meet the needs
  • Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability.
  • Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage.
  • Respond quickly to urgent staffing needs to maintain continuous coverage.
  • Ensure schedules are within the authorization limitations
  • Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences.
  • Conduct outgoing phone calls/text/email to confirm scheduled services to prevent lapse in coverage as assigned
  • Track and document all staffing activities, shift changes, shift refusals and client/caregiver communications

• Communication and relationship management
  • Serve as the evening point of contact between caregivers, clients, families and the internal team
  • Communicate promptly and professionally with both clients and caregivers regarding scheduling updates, shift confirmations and changes – both over the phone and written communication
  • Build strong relationships with clients and caregivers through consistent follow up and empathy.
  • Coordinate with the quality and training department related to caregiver performance and client satisfaction
  • Provide regular updates to supervisor on staffing challenges or client concerns

• Ensure a seamless transition between shifts

• • Provide clear communication to regarding caregiver and client needs,
  • Share urgent matter or time-sensitive updates and or any special instructions from on-call manager or clients to staff coming onto their shift

• Visit Submissions and Mobile App Troubleshooting
  • Ensure all visit submissions are entered timely and accurately in the system
  • Verify client information, visit details, authorization information to prevent any scheduling errors
  • Enter visit submissions or make requested changes when needed
  • Address and resolve caregiver inquiries related to checking in/out of scheduled visits, ensuring company and state regulations
  • Guide the caregiver through basic app troubleshooting as instructed
  • Notify HR and/or Payroll when caregiver follow up is required related to compliance, training or payroll needs

Qualifications

Qualifications

• Highschool diploma or equivalent
• Strong organizational, multi-tasking and problem-solving skills
• Effective verbal and written communication
• Strong typing skills
• Ability to handle fast-paced, deadline driven environments
• Capable of handling high call volume
• Proficiency with Microsoft office a plus
• Previous experience in home care or healthcare staffing a plus
• Ability to communicate in both English and Spanish required

Job Requirements

• 18+ years old
• US work authorization
• Ability to pass a background check and reference check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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