Sr. Manager, Operations

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. 

And that's where you come in:

Are you an operations leader with a passion for excellence and a track record of driving large-scale, complex projects? Instructure is seeking a Senior Manager, Operations to lead the operational strategy and execution for our globally dispersed assessment content team. This role requires a strategic thinker who can not only manage complex processes and budgets, but also foster a culture of collaboration and continuous improvement across a diverse, international team. You will be instrumental in ensuring the efficiency and scalability of our assessment content operations, directly contributing to our mission of helping people learn and succeed.

• Strategic Leadership and Budget Management: You will manage the comprehensive operational budget for the assessment content team, proactively identifying and implementing strategies to improve efficiency and reduce costs.
• Process Optimization: You will drive continuous process improvement initiatives, using data to analyze workflows, identify bottlenecks, and implement solutions that enhance efficiency, quality, and scalability. You will be responsible for creating and communicating process documentation and best practices to a global team, leveraging tools such as Asana and Jira.
• Team and Talent Development: You will build, coach, and inspire a nimble and high-performing operations team, fostering a culture of accountability, continuous learning, and AI-first thinking. You'll ensure team members have the guidance and resources to excel and grow. This includes managing our relationships with contractors, including onboarding and offboarding.
• Cross-Functional Collaboration: You will be a key liaison between the operations team and other departments, including product management, engineering, and sales. You will lead and influence a range of collaborators, from team members to executive leadership, ensuring alignment and seamless execution of projects.
• Risk and Project Management: You will own the responsibility for identifying, tracking, and resolving operational issues and risks. You will facilitate communication and provide clear, data-driven insights to stakeholders and senior management. You will deliver executive-facing communications and create presentations to inform strategic business decisions and report on progress.

• Bachelor’s degree in business, operations management, or related field; project management certification (e.g., PMP) preferred.
• Proven experience leading and managing operations for a large-scale, remote team.
• A minimum of 5 years of management experience, with a track record of building and developing high-impact teams.
• Deep expertise in budget management, including tracking, forecasting, and resource allocation for projects with significant annual contract value.
• Demonstrated ability to develop and implement process improvements that enhance efficiency and scalability.
• Strong strategic thinking and problem-solving skills, with the ability to foresee challenges and develop proactive solutions.
• Excellent communication skills, both written and verbal, with the ability to effectively present complex information and influence a wide range of stakeholders.
• A proactive and results-oriented mindset with a demonstrated ability to take initiative and drive projects forward with minimal oversight.
• Experience in the education or ed-tech industry, with a strong understanding of assessment content or related fields is highly desirable.
• Experience with project and resource management software, such as Asana and Jira.
• A proactive and results-oriented mindset with a demonstrated ability to take initiative and drive projects forward with minimal oversight.
• A passion for education and a commitment to Instructure's mission.

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
• Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.