Registered Nurse (RN) - Clinical Manager

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

This position is contingent upon award

The RN Clinic Manager provides day-to-day leadership and operational oversight for a VA Community Based Outpatient Clinic serving enrolled Veterans. This role blends clinical expertise with people and practice management to ensure safe, timely, efficient, equitable, Veteran-centered care aligned to the Patient Aligned Care Team (PACT)/Patient-Centered Medical Home model and VA standards. The RN Clinic Manager supervises clinical support staff, optimizes patient access and flow, drives quality improvement, ensures regulatory compliance, and participates in direct nursing care within scope.

• Direct supervision of nursing and clinical support staff (typ. 8–20 FTEs, mix of RN/LPN/MA).
• Input/partnership in provider onboarding and support (physicians, PAs/NPs, pharmacists, behavioral health).
• May serve as Acting Clinic Director during absences, as assigned.
• Own daily clinic operations (opening/closing procedures, huddles, staffing assignments, room utilization, supply readiness).
• Manage templates, scheduling rules, and access targets; monitor no-show, cancellation, and third-next-available appointment metrics; implement access recovery plans.
• Coordinate referrals, care transitions, and specialty/network care; track consult completion and patient follow-up.
• Maintain readiness for unannounced surveys and inspections (e.g., Joint Commission, OSHA, VA Environment of Care).
• Recruit, onboard, schedule, and evaluate nurses (RN/LPN) and clinical support staff (MAs/technicians); oversee competencies and precepting.
• Conduct daily PACT/clinic huddles and weekly staff meetings; escalate risks and barriers; cultivate a just-culture and high-reliability mindset.
• Manage timekeeping, productivity, and performance improvement plans; support professional development and continuing education.
• Provide triage, chronic disease management, immunizations, wound care, medication administration, and patient education using evidence-based protocols.
• Employ telephone/virtual nursing, clinical reminders, and population health registries to proactively close care gaps.
• Serve as charge nurse during clinical operations and as on-scene clinical leader for emergencies until higher level care arrives.
• Lead the clinic’s Quality Management plan: define aims, track KPIs, and run PDSA cycles for access, safety, experience, and outcomes.
• Ensure adherence to VA directives, nursing standards, infection prevention, medication management, safe-hand-off, and documentation policies (HIPAA/Privacy, OSHA, CLIA as applicable).
• Investigate and report safety events; perform audits (e.g., hand hygiene, crash cart, controlled substances, temperature logs)
• Maintain competency and training files; ensure BLS/ACLS currency as required by scope.
• Champion whole-health, trauma-informed, and culturally competent caree
• Resolve complaints/Service Recovery; analyze SHEP/CX feedback; implement action plans.
• Promote care coordination with community partners and Veteran Service Organizations as appropriate.
• Ensure accurate, timely documentation and order entry in the VA EHR (e.g., CPRS/Cerner) and ancillary systems.
• Run and interpret dashboards/registries (clinical reminders, immunizations, HEDIS/EDoC-like measures, care gaps); communicate results to teams.
• Safeguard information security and privacy in all workflows.
• Oversee supply chain and equipment maintenance (biomed, calibration, crash cart checks); manage PAR levels and cost-effective purchasing.
• Participate in budgeting, staffing models, and contract compliance (if applicable).
• Coordinate facilities requests and Environment of Care rounds.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.
• 
  This list is non-exhaustive, and the role holder may be required to undertake additional duties
  that are not specifically listed above.

Required Skills and Knowledge:

• 3+ years of ambulatory or primary care RN experience, with 1+ year in a charge/lead/supervisory capacity.
• Current BLS (AHA). ACLS may be required based on clinic scope.
• Proficiency with EHRs and standard office applications; ability to learn VA systems and clinical reminders.
• Strong clinical judgment, delegation, and escalation skills; comfortable functioning as charge nurse.
• Data-driven operations mindset; able to interpret dashboards and translate into daily workflows.
• Excellent communication, de-escalation, and service recovery skills.
• Competence in infection prevention, medication management, scope-of-practice, and emergency response.
• Ability to lead through change and coach teams toward high reliability and continuous improvement.

Education Required:

• Current unrestricted RN license in the state where the CBOC is located.
• Graduate of an accredited nursing program (ADN required; BSN preferred).

Experience Preferred:

• BSN or MSN; leadership/management coursework or certification (e.g., NE-BC, CPHQ, PCMH-CCE).
• Experience in VA/DoD, CBOC, FQHC, or PCMH environments; familiarity with PACT model and VA directives.
• Population health, care management, chronic disease programs, and quality improvement (Lean/Six Sigma) experience.
• Military/Veteran-connected background or demonstrated commitment to Veteran health.

Physical Requirements:

• On-site role with occasional travel for training/meetings.
• Sitting, standing, walking, climbing, bending/stooping, kneeling, twisting.
• Visual acuity. Minimal hearing loss.
• Push/pull/carry minimum 25 lbs.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.