Director, Service Delivery Template
Skills
- Extensive benefits administration and health & welfare subject-matter knowledge
- Proven client relationship and account management at enterprise level
- Project and program management skills with governance experience
- Strong people management and coaching abilities
- Financial acumen for contract compliance, forecasting, and budget oversight
- Excellent written and verbal communication across all organizational levels
- Process improvement and automation mindset
Responsibilities
- Own a book of business representing approximately $5,000,000–$8,000,000+ in ARR and serve as the primary client relationship owner
- Ensure delivery quality, timeliness, and contractual compliance for assigned clients
- Create and own project plans, governance, and stewardship for client programs
- Organize and lead regular client meetings and executive touchpoints
- Manage financials and forecasting for staffing levels and associated expenses
- Hire, mentor, and develop a high-performing service delivery team
- Drive operational efficiency through SOPs, automation, and continuous improvement
- Coordinate strategy and execution with cross-functional teams (Product, IT, Billing, COBRA/FSA, Call Center)
- Support sales and marketing efforts as needed and uphold company core values
Education
- Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience
Benefits
- Comprehensive health, dental, and vision plans
- Competitive compensation with performance-based incentives
- Remote-first, office-friendly work environment
- Employer-sponsored retirement savings plans
- Professional development and career growth resources
- Employee wellbeing programs including mental health and financial planning
Average salary estimate
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bswift LLC offers cloud-based technology and services that transform the way employees perceive and engage with their benefits. With adaptive technology, service excellence, and compassionate service, bswift serves millions worldwide. Their compre...
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