Client Success Manager
Skills
- Commercial acumen: quoting, contract and P&L management
- Advanced Excel modeling, pivot tables; SQL for data analysis
- Experience with WMS/ERP data and operational KPI reporting
- Lean Six Sigma and continuous improvement practices
- Project management and cross-functional leadership
- Cold chain and food safety knowledge
- Strong negotiation and client-facing communication skills
Responsibilities
- Serve as primary owner of client relationships and escalation point for strategic 3PL partners
- Manage contract compliance, payment terms, and capture 100% of billable Value Added Services (VAS)
- Scope and quote new projects, ad-hoc requests, and seasonal surges, ensuring target margins
- Translate client business objectives into operational directives for TPMs and CI teams
- Monitor operations against SLAs and prepare weekly business reviews (WBRs) with KPI analysis
- Prioritize and manage project pipeline (NPIs, seasonal kits, packaging changes)
- Ensure product integrity and compliance with Food Safety and Cold Chain requirements
- Identify upsell opportunities and support onboarding of new clients
Education
- Bachelor's degree required (Industrial Engineering, Supply Chain, Business Administration, Food Science preferred)
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k)
- Annual Misfits grocery box credit ($1,200) paid weekly
- Life insurance
- Paid vacation, paid holidays, and paid sick days
- Commuter benefits
Average salary estimate
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